{"id":"u8596470o4","title":"Customer Success Manager","posted_at":"2026-06-08T21:58:01.000Z","apply_url":"https://jobs.ashbyhq.com/attio/2be8c78b-34cc-414b-a580-6cc39a38655d/application","locations":["New York, NY"],"employment_type":"full_time","workplace_type":"hybrid","seniority_level":null,"description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/attio/2be8c78b-34cc-414b-a580-6cc39a38655d","salary":{"min":125000,"max":165000,"currency":"USD","period":"year","display":"$125,000–$165,000"},"job_summary":"Attio is building an AI-native CRM designed for ambitious go-to-market teams. This role involves designing and managing customer retention, health, renewal, and upsell programs while leading high-touch success plans for top accounts.","job_description":{"responsibilities":["Lead high-touch success plans for top accounts as a business relationship owner and product expert.","Design and execute strategies to monitor customer health and drive adoption, retention, and upsells.","Partner with other CSMs to codify best practices and build reusable program templates.","Contribute to one-to-many scaled programs for second-tier accounts.","Use data to segment customers and provide tailored resources.","Collaborate with SE, post-sale, support, marketing, and product teams to create content and drive activation."],"minimum_qualifications":["5+ years of relevant professional experience, including 3+ years in a CS or Account Management role.","Experience coaching customers on complex software products.","Experience building programs alongside strong customer relationship skills.","Experience at early or growth-stage startups."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":40.7127281,"location_lng":-74.0060152,"keywords":["stakeholders","go-to-market","Collaborate","interviews","onboarding","templates","marketing","retention","reusable","business","customer","account","empathy","design","Growth","Google","teams","craft","email","phone","data","CRM","CEO","AI"],"company":{"name":"Attio","logo_url":"https://img.logo.dev/attio.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Attio provides an AI-native customer relationship management platform designed for go-to-market teams.","website_url":"https://attio.com","linkedin_url":"https://www.linkedin.com/company/attio","glassdoor_url":null,"x_url":"https://x.com/attio","instagram_url":"https://www.instagram.com/attio/","youtube_url":null,"github_url":"https://github.com/attio","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/attio","facebook_url":null,"employee_count_range":"51-200","employee_count":null,"founded_year":2019,"headquarters":{"address":"Unit 120, Exmouth House, 3-11 Pine Street, London EC1R 0JH, United Kingdom","city":"London","country":"GB","lat":51.5074456,"lng":-0.1277653},"industry":"software","company_type":"startup","total_funding_usd":141000000,"locations":["London","London, UK","London, United Kingdom","New York, NY","San Francisco, CA"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://curastem.org/jobs/u8596470o4#job","title":"Customer Success Manager","description":"Attio is building an AI-native CRM designed for ambitious go-to-market teams. This role involves designing and managing customer retention, health, renewal, and upsell programs while leading high-touch success plans for top accounts.","datePosted":"2026-06-08T21:58:01.000Z","validThrough":"2026-07-08T21:58:01.000Z","url":"https://curastem.org/jobs/u8596470o4","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Attio","sameAs":"https://attio.com","logo":"https://img.logo.dev/attio.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Unit 120","addressLocality":"New York","addressRegion":"NY","addressCountry":"US"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Attio","value":"u8596470o4"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":125000,"maxValue":165000,"unitText":"YEAR"}}}}