{"id":"u53o69i9e3","title":"Conversational Design, Demo Engineer","posted_at":"2026-06-02T21:58:46.000Z","apply_url":"https://job-boards.greenhouse.io/cresta/jobs/5146185008","locations":["Bengaluru, India"],"employment_type":"full_time","workplace_type":"remote","seniority_level":"mid","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/cresta/jobs/5146185008","salary":null,"job_summary":"Cresta is an AI company that helps contact centers unlock customer insights and automate processes. The Conversational Design, Demo Engineer will design and deliver high-impact AI-driven demos and conversation assessments to support pre-sales engagements.","job_description":{"responsibilities":["Design and deliver high-impact, AI-driven demos, POCs, and Conversation Assessments.","Develop synthetic conversations and AI model behaviors for pre-sales environments.","Conduct data analyses to uncover opportunities and build business cases.","Enhance demo environments through QA/QM frameworks, intent mining, and dashboard development.","Establish structured Gen AI frameworks for complaint detection and customer experience measurement.","Lead the design of QA automation frameworks using GenAI and keyword features.","Build cross-vertical expertise to adapt strategies for industries like insurance, banking, and retail.","Maintain and govern scalable demo accounts and sandbox environments.","Design and deploy AI Agent experiences across voice and chat channels.","Support the Opera Enablement Program to empower customer model building."],"minimum_qualifications":["3+ years of experience in conversational design, including bots, virtual agents, or conversation analytics.","Deep understanding of contact center operations, performance metrics, and workflows.","Experience collaborating cross-functionally with Solution Engineers, Sales, and Product teams.","Strong perspective on contact center technologies and agent workflows.","Alignment with Cresta’s culture and values, including resilience and a growth mindset."],"preferred_qualifications":["Fluency in a second language.","Hands-on contact center experience."]},"visa_sponsorship":null,"experience_years_min":3,"job_address":null,"job_city":"Bengaluru","job_state":null,"job_country":"IN","location_lat":12.9767936,"location_lng":77.590082,"keywords":["customer experience","cross-functionally","machine learning","collaboration","architectures","generative AI","data science","storytelling","high-quality","intelligence","Collaborate","data-driven","scalability","performance","experiences","competitive","engineering","end-to-end","interviews","operations","dashboards","automation","engagement","compliance","enablement","analytics","reporting","real-time","templates","workflows","retention","scalable","reusable","ai agent","Platform","business","accuracy","outreach","customer","LinkedIn","leading","revenue","analyze","develop","design","Growth","deploy","agents","Google","teams","craft","email","Sales","KPIs","data","GTM","CEO","AI"],"company":{"name":"Cresta","logo_url":"https://img.logo.dev/cresta.ai?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Cresta provides an AI-powered platform for contact centers that automates processes, generates customer insights, and assists agents during live conversations.","website_url":"https://cresta.ai","linkedin_url":"https://www.linkedin.com/company/cresta-inc","glassdoor_url":null,"x_url":"https://x.com/cresta","instagram_url":"https://www.instagram.com/cresta_ai/","youtube_url":"https://www.youtube.com/@CrestaAI","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/cresta","facebook_url":null,"employee_count_range":"501-1000","employee_count":null,"founded_year":2017,"headquarters":{"address":"540 Bryant Street, Suite 200, Palo Alto, CA 94301, United States","city":"Palo Alto, CA","country":"US","lat":37.4443293,"lng":-122.1598465},"industry":"other","company_type":"startup","total_funding_usd":282000000,"locations":["Bengaluru","Berlin","Berlin, Germany","Bucharest, Romania","Cluj","Iasi, Romania","London","London, UK","Melbourne","New York, NY","San Francisco, CA","Toronto","Toronto Canada","Toronto, Canada","Toronto, Ontario","United Kingdom"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://curastem.org/jobs/u53o69i9e3#job","title":"Conversational Design, Demo Engineer","description":"Cresta is an AI company that helps contact centers unlock customer insights and automate processes. The Conversational Design, Demo Engineer will design and deliver high-impact AI-driven demos and conversation assessments to support pre-sales engagements.","datePosted":"2026-06-02T21:58:46.000Z","validThrough":"2026-07-02T21:58:46.000Z","url":"https://curastem.org/jobs/u53o69i9e3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cresta","sameAs":"https://cresta.ai","logo":"https://img.logo.dev/cresta.ai?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Cresta","value":"u53o69i9e3"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"IN"}}}