{"id":"e5a648o7o4","title":"Customer Support Expert - New Grad","posted_at":"2026-06-10T13:50:41.000Z","apply_url":"https://job-boards.greenhouse.io/glossgenius/jobs/6689352003","locations":["Remote, US"],"employment_type":null,"workplace_type":"remote","seniority_level":"new_grad","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/glossgenius/jobs/6689352003","salary":{"min":55000,"max":60000,"currency":"USD","period":"year","display":"$55,000–$60,000"},"job_summary":"GlossGenius provides an all-in-one business management platform for small business owners. The Customer Support Expert will provide personalized support to customers via phone, email, and text to build strong relationships and resolve issues.","job_description":{"responsibilities":["Deliver personalized support to meet high customer satisfaction standards","Address customer challenges through effective ticket responses","Master product knowledge to answer support tickets via phone and text","Collaborate with the team to achieve customer acquisition and retention goals","Identify opportunities to improve support resources like macros and help center content"],"minimum_qualifications":["1+ year of work experience in a customer-facing role","Proven record of driving customer satisfaction and meeting performance standards","Excellent written and verbal communication skills","Ability to adapt to various communication styles","Strong team player and self-starter"],"preferred_qualifications":["Experience in a SaaS environment"]},"visa_sponsorship":null,"experience_years_min":1,"job_address":null,"job_city":null,"job_state":null,"job_country":"US","location_lat":43.0059455,"location_lng":-123.8925908,"keywords":["machine learning","communication","relationships","appointments","intelligence","Collaborate","performance","competitive","AI-powered","processing","standards","retention","business","customer","revenue","agentic","Growth","Google","email","phone","SaaS","data","AI"],"company":{"name":"GlossGenius","logo_url":"https://img.logo.dev/glossgenius.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"GlossGenius provides a business management platform that offers small business owners tools for booking, scheduling, marketing, analytics, and payment processing.","website_url":"https://glossgenius.com","linkedin_url":"https://www.linkedin.com/company/glossgenius","glassdoor_url":null,"x_url":"https://x.com/glossgenius","instagram_url":"https://www.instagram.com/glossgenius/","youtube_url":"https://www.youtube.com/channel/UCui62n3w61DdlTbPTgqv9yQ","github_url":"https://github.com/GlossGenius","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@glossgenius","crunchbase_url":"https://www.crunchbase.com/organization/glossgenuis","facebook_url":"https://www.facebook.com/GlossGenius/","employee_count_range":"201-500","employee_count":null,"founded_year":2016,"headquarters":{"address":"169 Madison Avenue, Suite 11713, New York, NY 10016, United States","city":"New York, NY","country":"US","lat":40.7127281,"lng":-74.0060152},"industry":"software","company_type":"startup","total_funding_usd":70800000,"locations":["Hybrid - New York","Hybrid - New York City or San Francisco","Hybrid - New York City, Hybrid - SF Bay","Hybrid - New York City, Hybrid - SF Bay Area","Hybrid - SF","Hybrid - SF Bay","Hybrid - SF Bay Area","Hybrid - SF Bay Area, Hybrid - NYC","Hybrid - San Francisco","New York, NY","Remote - USA, Hybrid - NYC","Remote, US","San Francisco, CA"]}}