{"id":"a841o71a8a","title":"Senior Knowledge Management Specialist","posted_at":"2026-03-30T19:21:00.000Z","apply_url":"https://job-boards.greenhouse.io/samsara/jobs/7266631","locations":["Remote"],"employment_type":"full_time","workplace_type":"remote","seniority_level":"senior","description_language":"en","source_name":"greenhouse","source_url":"https://www.samsara.com/company/careers/roles/7266631?gh_jid=7266631","salary":{"min":82110,"max":110400,"currency":"USD","period":"year","display":"$82,110–$110,400"},"job_summary":"Samsara is a pioneer of the Connected Operations Cloud that helps organizations harness IoT data to improve physical operations. This role involves creating documentation and learning materials to support the Sales Support organization, including managing knowledge base infrastructure and leveraging AI tools.","job_description":{"responsibilities":["Establish a scalable infrastructure for Sales Support’s knowledge management function","Collaborate with GTM stakeholders to translate information into operational content","Craft clear and concise KB articles to improve self-service and AI-ingestion","Manage the Sales Support knowledge management roadmap","Monitor and report on KM KPIs to evaluate effectiveness","Identify and implement enhancements in KM processes and technology","Participate in technology-driven initiatives incorporating AI"],"minimum_qualifications":["Bachelor's degree in a related field","4+ years of knowledge management and technical writing experience","Experience managing complex content projects and cross-functional partnerships","Experience working with knowledge management and ticketing systems","Strong interpersonal and communication skills","Ability to manage multiple priorities and embrace change"],"preferred_qualifications":["Familiarity with generative AI tools and automation platforms","KCS Certified","Proficiency in Zendesk, JIRA, Confluence, or Tableau","Experience in managing knowledge-related projects"]},"visa_sponsorship":null,"experience_years_min":4,"job_address":null,"job_city":null,"job_state":null,"job_country":"US","location_lat":51.5134202,"location_lng":-0.0727067,"keywords":["cross-functional","infrastructure","user-friendly","collaboration","generative AI","documentation","communication","relationships","stakeholders","Collaborate","performance","interviews","operations","monitoring","automation","Confluence","priorities","reporting","inclusive","ecosystem","workflows","scalable","Platform","Flexible","customer","evaluate","writing","privacy","develop","Growth","global","teams","craft","video","email","forms","Legal","Sales","KPIs","SaaS","data","apps","Jira","GTM","AI","AE"],"company":{"name":"Samsara","logo_url":"https://img.logo.dev/samsara.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Samsara is a pioneer of the Connected Operations Cloud, helping digitize physical operations across industries like transportation and manufacturing.","website_url":"https://www.samsara.com/","linkedin_url":"https://www.linkedin.com/company/samsara","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Samsara-EI_IE1169265.11,18.htm","x_url":"https://x.com/Samsara","instagram_url":"https://www.instagram.com/samsara.iot/","youtube_url":"https://www.youtube.com/c/SamsaraHQ","github_url":"https://github.com/samsarahq","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/samsara-2","facebook_url":"https://www.facebook.com/SamsaraHQ/","employee_count_range":"1001-5000","employee_count":3500,"founded_year":2015,"headquarters":{"address":"1 De Haro St, San Francisco, CA 94103, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"logistics","company_type":"other","total_funding_usd":null,"locations":["Atlanta, GA","Austin, TX","Bengaluru - BLR1","Bengaluru, India","Boston, MA","CDMX3","Calgary, Canada","Chicago, IL","Columbus, OH","Dallas, TX","Denver, CO","Houston, TX","Las Vegas, NV","London - UK2","London, UK","London, United Kingdom","Los Angeles, CA","Mexico City, Mexico","Minneapolis, MN","Montreal, Canada","Phoenix, AZ","Portland, OR","Québec City, Québec","Salt Lake City, UT","San Diego, CA","San Francisco - SF9","San Francisco, CA","Seattle, WA","Toronto","Vancouver"]}}