{"id":"9638607668","title":"SWAT Engineer","posted_at":"2026-03-12T15:46:43.000Z","apply_url":"https://job-boards.greenhouse.io/realtimeboardglobal/jobs/8440505002","locations":["Austin, TX"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":"en","source_name":"greenhouse","source_url":"https://miro.com/careers/vacancy/8440505002?gh_jid=8440505002","salary":null,"job_summary":"Miro provides a visual workspace platform that enables distributed teams to collaborate on innovation, product design, and brainstorming. This SWAT Engineer II role involves investigating complex customer-reported issues, managing production incidents, and building internal tools to improve system reliability and support responsiveness.","job_description":{"responsibilities":["Lead investigations for complex customer-reported and production issues to isolate root causes and drive resolution.","Triage and prioritize escalations while maintaining a data-driven backlog of defects and improvements.","Build and maintain internal and external tools to streamline diagnostics, triage, and mitigations.","Provide technical leadership and coaching to peers and team members.","Contribute to RCAs and convert incident learnings into documentation, runbooks, and product feedback.","Partner with cross-functional teams to ensure timely customer communications and fixes during incidents.","Participate in a regional, follow-the-sun on-call rotation for high-priority incidents."],"minimum_qualifications":["3–5+ years of experience in Technical Support Engineering, Sustaining Engineering, SWAT/TAM, or a similar production-facing role.","Proven experience in customer support, incident response, and triage.","Practical scripting or development experience for internal tooling or automation.","Excellent written and verbal communication skills, including experience with executive-level updates.","Strong cross-functional collaboration and leadership skills."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":30.273774399999997,"location_lng":-97.7622244,"keywords":["customer experience","cross-functional","collaboration","documentation","communication","Collaborate","data-driven","distributed","engineering","production","automation","inclusive","workflows","security","Platform","Flexible","regional","customer","internal","external","empathy","privacy","design","global","visual","teams","Legal","data"],"company":{"name":"Miro","logo_url":"https://img.logo.dev/miro.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Miro is a visual workspace for innovation that enables distributed teams to collaborate on an infinite canvas.","website_url":"https://miro.com","linkedin_url":"https://www.linkedin.com/company/mirohq","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Miro-EI_IE2106300.11,15.htm","x_url":"https://x.com/MiroHQ","instagram_url":"https://www.instagram.com/mirohq/","youtube_url":"https://www.youtube.com/@MiroHQ","github_url":"https://github.com/miroapp","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@mirohq","crunchbase_url":"https://www.crunchbase.com/organization/mirohq","facebook_url":"https://www.facebook.com/TryMiro/","employee_count_range":"1001-5000","employee_count":null,"founded_year":2011,"headquarters":{"address":"201 Spear Street Suite 1100, San Francisco, CA 94105, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":476000000,"locations":["Amsterdam","Amsterdam, Netherlands","Austin","Austin, TX","Bengaluru","Berlin, Germany","Copenhagen, Denmark","London, UK","London, United Kingdom","Munich, Germany","New York, NY","Paris, France","Singapore","Singapore, SG","Sydney, AU","Sydney, Australia","Tokyo","Tokyo, Japan","Yerevan, Armenia"]}}