{"id":"9601127654","title":"Central Operations Manager","posted_at":"2026-03-12T20:03:11.000Z","apply_url":"https://job-boards.greenhouse.io/firsthand/jobs/4174164009","locations":["Remote"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/firsthand/jobs/4174164009","salary":null,"job_summary":"Firsthand is a healthcare organization that supports individuals living with serious mental illness through a holistic, peer-led approach. The Central Operations Manager will lead and scale the company's virtual outreach and engagement teams to ensure consistent, person-centric support across all markets.","job_description":{"responsibilities":["Manage the STRIVE and regression pathways for individuals receiving care.","Achieve national outreach targets, including enrollment and member outcomes.","Ensure seamless transitions between virtual support and in-person community care.","Lead daily huddles and biweekly Individual Progress Reviews to drive integrated care.","Work in a dyad partnership with a clinical leader to balance operational efficiency and clinical integrity.","Supervise, hire, and coach a multidisciplinary team of certified peer specialists.","Lead recruitment efforts for Outreach and STRIVE teams."],"minimum_qualifications":["Minimum five years of experience in a healthcare-focused business.","Leadership experience for a remote-only, front-line team such as a call center.","Minimum of three years of direct supervisory experience managing certified peer recovery specialists or similar staff with lived experience.","Proven ability to lead in a multidisciplinary setting leveraging clinical, peer, and operations expertise.","Proficiency with Google Office suite, Slack, and CRM programs."],"preferred_qualifications":["Experience in an early-stage startup."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":null,"location_lng":null,"keywords":["infrastructure","communication","performance","operations","engagement","inclusive","scalable","business","Flexible","outreach","leading","vision","Growth","social","Google","teams","local","email","forms","CRM"],"company":{"name":"Firsthand","logo_url":"https://img.logo.dev/firsthand.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Firsthand provides holistic, team-based care and virtual clinical support to individuals living with serious mental illness to improve health outcomes and reduce inappropriate healthcare utilization.","website_url":"https://firsthand.com","linkedin_url":null,"glassdoor_url":null,"x_url":null,"instagram_url":null,"youtube_url":"https://www.youtube.com/@firsthandcares","github_url":"https://github.com/firsthandcares","huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":"https://www.facebook.com/firsthandcares/","employee_count_range":"11-50","employee_count":null,"founded_year":1995,"headquarters":{"address":"524 Broadway Floor 11, New York, NY 10012, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"healthtech","company_type":"startup","total_funding_usd":336000,"locations":["Akron, OH","Albuquerque, NM","Bellingham, WA","Billings, MT","Cincinnati, OH","Cleveland, OH","Columbus, OH","Dayton, OH","Detroit, MI","Eugene, OR","Everett, WA","Fairfax, VA","Georgia","Grand Rapids, MI","Miami, FL","Michigan, US","Michigan, USA","New York, NY","Newport News, VA","Norfolk, VA","Ohio, US","Ohio, USA","Olympia, WA","Orlando, FL","Richmond, VA","Roanoke, VA","Saginaw, MI","Spokane, WA","Tacoma, WA","Vancouver, Canada","Vancouver, WA","Virginia Beach, VA","Virginia, USA","Washington, DC"]}}