{"id":"9573771626","title":"Operations Manager, Center of Excellence","posted_at":"2026-05-20T20:58:18.000Z","apply_url":"https://job-boards.greenhouse.io/stripe/jobs/7671302","locations":["Bengaluru, India"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://stripe.com/jobs/search?gh_jid=7671302","salary":null,"job_summary":"Stripe is a financial infrastructure platform that enables businesses of all sizes to facilitate payments and grow their revenue. This role involves leading the Technical Account Management function within the Center of Excellence to standardize operational processes, manage team performance, and drive automation to support enterprise customers.","job_description":{"responsibilities":["Lead the Technical Account Management function within the Center of Excellence by recruiting, coaching, and managing performance.","Oversee intake, prioritization, service level agreements, and delivery across TAM-focused operational workstreams.","Design and institutionalize scalable operational processes, playbooks, and quality standards.","Drive day-to-day operational execution by coordinating cross-functional work and removing obstacles.","Collaborate with internal teams to standardize handoffs, resolve technical constraints, and scope automation initiatives.","Identify opportunities to replace manual work with automation, dashboards, and tooling.","Define and monitor key performance indicators for the team, including throughput, service level attainment, and stakeholder satisfaction.","Operate effectively in ambiguous environments by making pragmatic trade-offs and providing clear recommendations.","Represent the TAM function of the Center of Excellence in stakeholder forums and serve as the primary escalation point."],"minimum_qualifications":["Minimum of 12 years of professional experience leading Technical Account Management, technical customer success, or technical operations functions supporting enterprise customers.","At least 5 years in people leadership or managerial roles.","Strong operational execution capability with a history of managing delivery and implementing scalable processes.","Builder mindset with hands-on experience in automation, tooling, or process engineering.","Comfort operating within ambiguity and prioritizing effectively.","Robust stakeholder management experience across customer-facing, product, engineering, and data organizations.","Data-informed leadership experience utilizing metrics to drive prioritization and measure impact.","Exceptional written and verbal communication skills."],"preferred_qualifications":["Experience in payments, software as a service platforms, or similarly complex technical product environments.","Hands-on experience supporting enterprise onboarding, account-level analytics, or business review deliverables.","Direct experience in building automations, orchestration workflows, data pipelines, or partnering with engineering teams to reduce manual work."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":12.9372349,"location_lng":77.6960276,"keywords":["technical constraints","cross-functional","recommendations","infrastructure","documentation","communication","high-quality","stakeholder","Collaborate","performance","engineering","operations","enterprise","dashboards","monitoring","production","automation","engagement","onboarding","trade-offs","analytics","reporting","pipelines","standards","workflows","handoffs","scalable","Platform","business","customer","internal","leading","revenue","account","design","Growth","global","teams","data"],"company":{"name":"Stripe","logo_url":"https://img.logo.dev/stripe.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Stripe is a financial infrastructure platform that helps businesses accept payments, grow revenue, and accelerate new business opportunities.","website_url":"https://stripe.com","linkedin_url":"https://linkedin.com/company/stripe","glassdoor_url":"https://www.glassdoor.com/Reviews/Stripe-Reviews-E671932.htm","x_url":"https://twitter.com/stripe","instagram_url":"https://www.instagram.com/stripehq/","youtube_url":"https://www.youtube.com/c/stripe","github_url":"https://github.com/stripe","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@stripe","crunchbase_url":"https://www.crunchbase.com/organization/stripe","facebook_url":"https://www.facebook.com/StripeHQ/","employee_count_range":"5001-10000","employee_count":8500,"founded_year":2010,"headquarters":{"address":"354 Oyster Point Blvd, South San Francisco, CA 94080","city":"South San Francisco, CA","country":"US","lat":37.6618456,"lng":-122.38309319999998},"industry":"fintech","company_type":"startup","total_funding_usd":9419000000,"locations":["Amsterdam, Netherlands","Andorra","Atlanta, GA","Atlanta, GA or Chicago","Barcelona, Catalonia","Barcelona, Spain","Bengaluru","Bengaluru, India","Berlin","Berlin, Germany","Brussels","Bucharest, Romania","CA-Toronto","CDMX","CHI and DUB","CHI, NYC","CHI, SEA","CHI, SF","Chicago","Chicago, IL","Chicago, IL or New York","Chicago, IL.","DC, SF","Dubai Emirate, UAE","Dubai, UAE","Dubin","Dublin","Dublin OR London","Dublin, Ireland","Germany","Hong Kong, Hong Kong","Hq, SF","Kuala Lumpur, Malaysia","London","London - 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