{"id":"8a9a6u84o5","title":"Customer Engineer","posted_at":"2026-03-25T00:53:43.000Z","apply_url":"https://jobs.ashbyhq.com/bland/804fbd27-027e-4de5-8a6f-77241a65e599/application","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":null,"seniority_level":"mid","description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/bland/804fbd27-027e-4de5-8a6f-77241a65e599","salary":null,"job_summary":"Bland AI is a series B startup delivering human-like AI phone agents. The Customer Engineer will troubleshoot technical issues, support developers, and improve the overall customer experience.","job_description":{"responsibilities":["Serve as primary point of contact for enterprise customers and developers","Triage, debug, and resolve technical issues","Collaborate with engineering teams to resolve challenges and provide feedback","Build and maintain internal dashboards and workflows","Maintain documentation and create support resources","Engage with and grow the self-serve developer community"],"minimum_qualifications":["3+ years of experience in technical customer support or similar","Strong troubleshooting skills","Excellent communication skills","Proficiency in support ticketing systems like Plain, Intercom, or Zendesk","Experience debugging production issues using tools like Datadog","Ability to write accurate and complete SQL queries","Experience with Stripe or similar billing systems","Basic JS experience"],"preferred_qualifications":["Experience supporting AI-driven platforms or LLMs","Familiarity with web technologies, scripting, APIs, and webhooks","Experience in a fast-paced SaaS environment","Experience contributing to developer-focused documentation"]},"visa_sponsorship":null,"experience_years_min":3,"job_address":"Jackson Square","job_city":"San Francisco","job_state":"CA","job_country":"US","location_lat":37.7828996,"location_lng":-122.40785829999999,"keywords":["customer experience","documentation","communication","Collaborate","performance","engineering","developers","enterprise","dashboards","monitoring","production","engagement","debugging","workflows","webhooks","Platform","customer","internal","revenue","develop","Growth","trends","agents","Square","teams","local","debug","video","email","phone","Sales","SaaS","APIs","LLMs","SQL","AI"],"company":{"name":"Bland","logo_url":"https://img.logo.dev/bland.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Bland provides a platform that enables enterprises to build and deploy scalable AI-powered phone agents.","website_url":"https://bland.com","linkedin_url":"https://linkedin.com/company/bland-ai","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Bland-EI_IE3180064.11,16.htm","x_url":null,"instagram_url":null,"youtube_url":"https://www.youtube.com/@Bland-AI","github_url":"https://github.com/Bland-AI","huggingface_url":"https://huggingface.co/BlandAIOrg","tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/bland-ai","facebook_url":"https://www.facebook.com/p/Bland-AI-61580868101708/","employee_count_range":"51-200","employee_count":null,"founded_year":2023,"headquarters":{"address":null,"city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"ai_ml","company_type":"startup","total_funding_usd":56000000,"locations":["San Francisco, CA"]}}