{"id":"8925676187","title":"Partner Engagement Specialist","posted_at":"2026-04-01T12:00:00.000Z","apply_url":"https://careers.ibm.com/careers/JobDetail?jobId=107911","locations":["Austin, TX"],"employment_type":null,"workplace_type":"hybrid","seniority_level":"entry","description_language":"en","source_name":"ibm_careers","source_url":"https://careers.ibm.com/careers/JobDetail?jobId=107911","salary":null,"job_summary":null,"job_description":null,"description_preview":"Are you passionate about using data and technology to transform how IBM's partners grow and succeed? The Worldwide Program Sales team is looking for a curious, analytical professional to help shape the sales programs and experiences that power IBM's partner ecosystem. You'll sit at the global strategic layer of the ecosystem sales organization, focused on building better programs, smarter feedback loops, and clearer insights that help partners and IBM sellers succeed together. Your work will directly influence how we design partner journeys, measure program effectiveness, and scale engagement across geographies. The ideal candidate is someone who gets energized by a broad scope of work. You might be building a dashboard in the morning, synthesizing partner feedback by midday, and helping prep a partner meeting by afternoon. If you're the kind of person who reaches for technology first when you see a manual process, and you care about making things simpler and more human, this role was designed for you. What you will do Program insights and analytics * Build and maintain program scorecards and partner funnel analytics that track progression from registration through proficiency and transactions * Develop automated reports and dashboards that give geography leaders and senior stakeholders a clear view of partner performance and program health * Perform data reconciliation across multiple sources to ensure accuracy and consistency in how we measure and communicate results * Identify trends, gaps, and opportunities in partner data and translate them into recommendations that inform program strategy Partner research and feedback * Conduct user research across partners, distributors, and sellers to understand their needs, pain points, and priorities * Build and operate feedback loops that capture partner sentiment at key stages of the partner journey * Synthesize qualitative and quantitative feedback into structured insights that shape program design and go-to-market strategies * Support partner planning, content development, and follow-up action tracking Experience optimization * Identify friction points in the partner experience and recommend improvements grounded in data and user research * Support the integration and optimization of digital partner experiences across motions * Contribute to the development of AI-powered tools and workflows that simplify the partner journey and drive adoption * Help define and document business requirements that feed into platform and UX prioritization Operational execution * Track program requirements, dependencies, and timelines to support cross-functional rollout execution * Coordinate with communications, marketing, and geography teams to support program launches and enhancement go-lives * Create and maintain program documentation, process guides, and reusable assets that help the team scale * Bring a mindset of continuous improvement and look for ways to make our work faster, clearer, and more impactful * 1-2 years of professional experience in business analytics, program operations, project management, consulting, or a related field * Experience with Cognos, Python, SQL, or data visualization tools * Exposure to partner or channel ecosystems, SaaS/subscription business models, or B2B program management * Experience conducting user research, including interviews, surveys, or journey mapping * Comfort building dashboards, automated reports, or lightweight tools that simplify how teams consume data * Strong visual communication skills with experience creating polished presentations and executive-ready materials * Experience working across functions or geographies in a matrixed organization * You can put together an engaging story both visually and verbally. You don't just report numbers, you turn complex data into clear, compelling presentations and narratives that drive action * You are genuinely curious. You ask \"why\" before \"how\" and you dig until you understand the real problem before jumping to solutions * You instinctively reach for technology to solve problems. If there's a manual process, you're already thinking about how to automate or improve it with the right tool * You thrive with a broad scope of work. You'd rather operate across analytics, experience design, and program operations than be boxed into a single function * You are a strong collaborator who builds trust quickly across teams, geographies, and levels of seniority * You have a bias toward action. You'd rather build a working prototype than wait for the perfect plan * You are comfortable with ambiguity and energized by working in a fast-evolving program environment where you can shape things as they grow * You bring a human-centric mindset to everything you do United States Sales Hybrid Professional Austin, US","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":30.393861399999995,"location_lng":-97.7240508,"keywords":["cross-functional","recommendations","presentations","user research","documentation","communication","stakeholders","go-to-market","quantitative","distributors","pain points","qualitative","performance","experiences","interviews","operations","dashboards","AI-powered","engagement","priorities","analytics","marketing","ecosystem","workflows","strategy","reusable","Platform","business","accuracy","research","develop","design","global","trends","Python","visual","teams","Sales","SaaS","data","B2B","SQL","UX","AI"],"company":{"name":"IBM","logo_url":"https://img.logo.dev/ibm.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"IBM is a global technology company that provides consulting services and technical expertise to help public and private sector clients implement AI-driven solutions for IT operations and digital transformation.","website_url":"https://www.ibm.com/","linkedin_url":"https://www.linkedin.com/company/ibm","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-IBM-EI_IE354.11,14.htm","x_url":"https://twitter.com/ibm","instagram_url":"https://www.instagram.com/ibm/","youtube_url":"https://www.youtube.com/c/IBM","github_url":"https://github.com/IBM","huggingface_url":"https://huggingface.co/ibm","tiktok_url":null,"crunchbase_url":null,"facebook_url":"https://www.facebook.com/IBM/","employee_count_range":"10000+","employee_count":264300,"founded_year":1911,"headquarters":{"address":"1 New Orchard Road, Armonk, NY 10504, United States","city":"Armonk, NY","country":"US","lat":41.1264847,"lng":-73.7139777},"industry":"software","company_type":"other","total_funding_usd":null,"locations":["AWS Certified Solutions Architect - Professional AWS Certified SysOps Administrator - Associate United Kingdom Software Engineering Hybrid Professional Multiple Cities","AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator – Associate United Kingdom Software Engineering Hybrid Professional Multiple Cities","Aarhus","Aarhus, Denmark","Abu Dhabi, UAE","Accreditation Slovakia Consulting Hybrid Professional Multiple Cities","Ahmedabad","Ahmedabad, India","Albany","Amsterdam, Netherlands","Annapolis Junction","Antwerpen, Germany","Armonk","Ashburn","Associate Microsoft Certified: Azure Developer Associate TOGAF 9 Certification United Kingdom Software Engineering Hybrid Professional Cheltenham, United Kingdom","Athens ( Greece ), Greece","Atlanta","Auckland, New Zealand","Austin, TX","BALLARAT","BALLARAT, Australia","BANGKOK","BRATISLAVA, Canada","BROMONT, CA","BRUSSELS, Germany","BUDAPEST","BUDAPEST, Hungary","Bangkok, Thailand","Banska Bystrica, Canada","Banska Bystrica, Slovakia","Barcelona, Spain","Bari, Italy","Baton Rouge","Bedford, CA","Beijing, China","Belgrade, Serbia","Bellevue, WA","Belo Horizonte, Brazil","Bengaluru","Bengaluru, India","Bentonville","Berlin, Germany","Bethesda","Bhubaneshwar, India","Bhubaneswar","Bhubaneswar, India","Boeblingen, Germany","Bogota, CO","Bois Colombes Cedex","Bois Colombes Cedex, France","Bordeaux, France","Boston","Brasilia, Brazil","Brasov, Romania","Brisbane, Australia","Brno, Czech Republic","Bromont, CA","Brookhaven","Bucharest, Romania","Buenos Aires, AR","Buenos Aires, Argentina","Buffalo","Bundall, Australia","Bussigny","Bussigny, Switzerland","Cairo, Egypt","Calgary, CA","Calgary, Canada","Cambridge","Canberra, Australia","Capital Federal, AR","Caracas, VE","Casablanca, Morocco","Cebu, Philippines","Certificate) are advantageous. 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Mexico Consulting Hybrid Professional Multiple Cities","Raleigh","Red Hat Certified System Administrator (RHCSA) Red Hat Certified Engineer (RHCE) United Kingdom Software Engineering Hybrid Professional Multiple Cities","Research Triangle Park","Reston","Rio de Janeiro, Brazil","Riyadh","Riyadh, Saudi Arabia","Rochester","Rocket Center","Rome, Italy","SANTIAGO DE CHILE","SANTIAGO DE CHILE, Chile","SENDAI, Japan","SYDNEY, Australia","Salvador, Brazil","San Francisco, CA","San Jose, CA","Sandton, South Africa","Santiago, Chile","Sapporo, Japan","Scrum Master I, II","Segrate, Italy","Seoul","Seoul, South Korea","Services. 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