{"id":"8740943195","title":"Senior Technical Customer Success Manager ","posted_at":"2026-01-29T01:35:35.000Z","apply_url":"https://jobs.ashbyhq.com/sentry/c736c27c-406d-43eb-8f88-bc7defb7ff32/application","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":"hybrid","seniority_level":"senior","description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/sentry/c736c27c-406d-43eb-8f88-bc7defb7ff32","salary":null,"job_summary":"Sentry builds performance and error monitoring tools that help developers write better software faster. This role involves acting as a technical product expert to ensure customer onboarding, adoption, value realization, and retention while driving growth opportunities.","job_description":{"responsibilities":["Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals.","Drive customer success and health through effective onboarding, adoption, value realization, and retention.","Collaborate with customer key stakeholders to define and achieve business and technical objectives.","Act as a trusted, strategic advisor to assigned customers to drive best practices and long-term success.","Partner with the sales team to identify and drive expansions and new opportunities.","Advocate for customers internally and communicate needs to help prioritize product improvements."],"minimum_qualifications":["BA/BS degree in CS or Computer Engineering-related field or equivalent experience.","5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.","Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or cloud-native infrastructure.","Experience working with complex, multi-divisional, multi-geographical customers.","Impressive executive presence and communication abilities.","Experience working with cross-functional teams."],"preferred_qualifications":["Past experience as a developer or in DevOps.","Extensive knowledge in application monitoring, Logs, Metrics, and Traces."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":37.7912489,"location_lng":-122.3971488,"keywords":["customer experience","cross-functional","business goals","infrastructure","communication","stakeholders","Collaborate","performance","engineering","developers","monitoring","onboarding","internally","inclusive","marketing","retention","Platform","business","customer","account","privacy","Growth","DevOps","teams","Excel","Sales","SaaS","data","AI"],"company":{"name":"Sentry","logo_url":"https://img.logo.dev/sentry.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Sentry builds performance and error monitoring tools that help developers write better software faster.","website_url":"https://sentry.com","linkedin_url":"https://www.linkedin.com/company/getsentry","glassdoor_url":null,"x_url":"https://x.com/sentry","instagram_url":null,"youtube_url":"https://www.youtube.com/sentry-monitoring","github_url":"https://github.com/getsentry","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/sentry","facebook_url":"https://www.facebook.com/getsentry/","employee_count_range":"501-1000","employee_count":null,"founded_year":2012,"headquarters":{"address":"45 Fremont Street, 8th Floor, San Francisco, CA 94105, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":217000000,"locations":["Amsterdam, Netherlands","New York, NY","San Francisco, CA","Seattle, WA","Sydney, Australia","Toronto, Canada","Vienna, Austria"]}}