{"id":"8436380704","title":"Pro Services Manager","posted_at":"2026-04-11T13:07:58.000Z","apply_url":"https://flooranddecoroutlets.wd1.myworkdayjobs.com/en-US/FloorandDecorCareers/job/Wilmington-NC/Pro-Services-Manager_R047296","locations":["Wilmington, NC"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":"en","source_name":"workday","source_url":"https://flooranddecoroutlets.wd1.myworkdayjobs.com/en-US/FloorandDecorCareers/job/Wilmington-NC/Pro-Services-Manager_R047296","salary":null,"job_summary":null,"job_description":null,"description_preview":"PURPOSE This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge. MAJOR RESPONSIBILITIES Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales. Maintain current list of all prospects in electronic database as specified by company Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts Participate in trade associations, trade shows and assists in other promotional efforts Analyze local market to identify market opportunities, prospective companies and associated buyers Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects’ contract calendars, prepare reports on status of leads and other reports as required Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant Make sales presentations to prospective customers Solicit orders and process approved services to achieve sales goals Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate Enhance and maintain business development skills through participating in a variety of training programs as assigned MINIMUM ELIGIBILITY REQUIREMENTS Three years of outside sales experience (Retail industry preferred) Demonstrated skills in the areas of sales and business development Ability to analyze sales data, develop recommendations and solutions Excellent planning, organizational and time management skills Ability to interact effectively at all levels and across diverse cultures Persuasive communication skills (oral and written) and be able to deliver “executive-level” presentations Ability to be an effective team member and handle project assignments responsibly Must possess excellent customer service skills and be results oriented Ability to multi-task, meet deadlines, and work in a fast-paced environment Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) Frequent travel required including air and car travel While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. PHYSICAL/SENSORY REQUIREMENTS Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities & career advancement opportunities at every level Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above. JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS. Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. TIME, TALENT & TEAMWORK The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat. OPPORTUNITIES TO ADVANCE To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":34.2352853,"location_lng":-77.9487284,"keywords":["recommendations","collaboration","presentations","communication","relationships","performance","competitive","operations","marketing","campaigns","referral","database","business","regional","customer","teamwork","leading","account","analyze","testing","develop","vision","Growth","local","Sales","stock","data"],"company":{"name":"Floor & Decor","logo_url":"https://img.logo.dev/flooranddecor.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Floor & Decor is a retailer that sells flooring and related home improvement products while providing customer service and sales support for renovation projects.","website_url":"https://www.flooranddecor.com/","linkedin_url":"https://www.linkedin.com/company/flooranddecor","glassdoor_url":null,"x_url":"https://x.com/flooranddecor","instagram_url":"https://www.instagram.com/flooranddecor/","youtube_url":"https://www.youtube.com/c/flooranddecor","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":"https://www.facebook.com/flooranddecor/","employee_count_range":"10000+","employee_count":11985,"founded_year":2000,"headquarters":{"address":"2500 Windy Ridge Parkway SE, Atlanta, GA 30339, United States","city":"Atlanta, GA","country":"US","lat":33.749,"lng":-84.388},"industry":"retail","company_type":"other","total_funding_usd":null,"locations":["Albany, NY","Albuquerque, NM","Alexandria, VA","Algonquin, IL","Allentown (Whitehall), PA","Almeda, TX","Apple Valley, MN","Arlington Heights, IL","Arlington, TX","Arvada, CO","Aspen Hill, MD","Atlanta Design, GA","Atlanta, GA","Augusta, GA","Aurora, IL","Austell, GA","Avenel (Woodbridge), NJ","Avon, MA","Bailey's Crossroads, VA","Bakersfield, CA","Baltimore, MD","Baton Rouge, LA","Baytown, TX","Beaverton, OR","Bellingham, MA","Bethel Park, PA","Bloomingdale, GA","Bohemia, NY","Boynton Beach, FL","Brandon, FL","Brentwood, TN","Bridgeton, MO","Brookfield, WI","Brooklyn, NY","Buford, GA","Burlingame, CA","Camelback, AZ","Cape Coral, FL","Capitol Heights, MD","Carmel Mountain, CA","Carson, CA","Cedar Park (Arrow Point), TX","Chandler, AZ","Cheektowaga, NY","Chesterfield (Midlothian), VA","Chicago, IL","Chula Vista, CA","Cincinnati, OH","Clackamas, OR","Clearwater, FL","Clermont, FL","Colorado Springs, CO","Columbia, SC","Columbus, GA","Columbus, OH","Commack, NY","Concord, NC","Conyers, GA","Coral Springs, FL","Cortlandt Manor, NY","Countryside, IL","Covington, LA","Cranston-Warwick, RI","Cumming, GA","Cuyahoga Falls (Akron), OH","Cypress, TX","Dale Mabry, FL","Dallas Design Studio, TX","Dallas, TX","Danbury, CT","Davie, FL","Daytona Beach, FL","Dearborn, MI","Deerfield, IL","Denton, TX","Des Moines, IA","Devon, PA","Dorchester, MA","Downey, CA","Draper, UT","Eagle, ID","East Brunswick (Rt 18), NJ","Eastgate, TX","Elizabeth, NJ","Everett, WA","Fairfield, CT","Farmingdale, NY","Fayetteville, NC","Fern Park, FL","Fort Lauderdale, FL","Fort Myers, FL","Fort Worth, TX","Fountain Valley, CA","Fredericksburg, VA","Fresno, CA","Fullerton, CA","Gainesville, FL","Gaithersburg, MD","Garden City, NY","Georgetown, TX","Gilroy, CA","Glen Burnie, MD","Glendale, AZ","Grapevine, TX","Greensboro, NC","Greenville, SC","Greenwood, IN","Gretna, LA","Gurnee, IL","Hampton, VA","Henderson, NV","Hendersonville, TN","Hialeah, FL","Highlands Ranch, CO","Homewood, AL","Houston (Dacoma St.), TX","Houston Design Studio, TX","Humble, TX","Huntsville (Madison), AL","Hyannis, MA","Indianapolis, IN","Jacksonville, FL","Katy, TX","Kendall, FL","Kennesaw, GA","Kentwood (Grand Rapids), MI","Kirkwood, GA","Kissimmee, FL","Knoxville, TN","La Quinta, CA","Lady Lake (The Villages), FL","Lafayette, LA","Lakeland, FL","Lancaster, CA","Langhorne, PA","Las Vegas (Sears Grand), NV","Las Vegas, NV","Leesburg, VA","Lewis Center, OH","Lexington, KY","Littleton, CO","Live Oak, TX","Lombard, IL","Lone Tree, CO","Louisville, KY","Lowell (Gastonia), NC","Lutz, FL","Madison, WI","Manassas, VA","Mansfield, TX","Maple Grove, MN","McAllen, TX","McDonough, GA","McKinney, TX","Memphis, TN","Mesa, AZ","Mesquite, TX","Metairie, LA","Meyerland, TX","Miami Gardens, FL","Miami, FL","Milpitas, CA","Mission Viejo, CA","Mobile, AL","Monona, WI","Montgomery, AL","Moorestown, NJ","Mooresville, NC","Moreno Valley (Store), CA","Moreno Valley, CA","Mount Vernon, NY","Mt. Pleasant, SC","Murfreesboro, TN","Murrells Inlet, SC","Murrieta, CA","Nanuet, NY","Naples, FL","Nashua, NH","Nashville, TN","New York City, NY","Norco, CA","North Austin, TX","North Charleston, SC","North Kansas City, MO","North Portland, OR","North Richland Hills, TX","North Scottsdale, AZ","North Seattle-Shoreline, WA","Novi, MI","Ocean Township, NJ","Oklahoma City, OK","Omaha, NE","Orange County, CA","Orlando, FL","Overland Park, KS","Owings Mills, MD","Oxnard, CA","Paramus, NJ","Parkville (Towson), MD","Parsippany, NJ","Peachtree City (East Highway 34), GA","Pearland, TX","Pembroke Pines, FL","Pensacola, FL","Philadelphia, PA","Pineville, NC","Plano, TX","Pleasant Hill, CA","Pompano, FL","Port Chester, NY","Port St. Lucie, FL","Portland, ME","Princeton, NJ","Raleigh, NC","Rancho Cordova, CA","Rancho Cucamonga, CA","Reno, NV","Reynoldsburg, OH","Richmond, VA","Riverdale, UT","Rochester, NY","Roseville, CA","Roswell, GA","SW San Antonio, TX","Sacramento, CA","Salt Lake City, UT","San Antonio, TX","San Diego, CA","San Gabriel, CA","San Leandro, CA","Sanford, FL","Sarasota, FL","Saugus, MA","Savannah, GA","Schererville, IN","Seattle, WA","Shrewsbury (Worcester), MA","Skokie, IL","South Austin, TX","South County, MO","South Fort Myers, FL","Spring, TX","Springfield Twp., PA","Springfield, NJ","St Johns Town Center, FL","St. Petersburg, FL","Stapleton, CO","Staten Island, NY","Stockton, CA","Stuart, FL","Sugarland, TX","Surprise, AZ","Syracuse, NY","Tacoma, WA","Tempe, AZ","Temple, TX","The Colony, TX","Thornton, CO","Timnath, CO","Tinley Park, IL","Tolleson, AZ","Tomball, TX","Toms River, NJ","Totowa, NJ","Tualatin, OR","Tucson, AZ","Tukwila, WA","Tulsa, OK","Turnersville, NJ","Utica, MI","Vacaville, CA","Vancouver, WA","Venice, FL","Vienna, VA","Virginia Beach, VA","Waltham, MA","Warrensville Heights, OH","Waterford Oaks, FL","Webster, TX","West Chester Twp, OH","West Covina, CA","West Hartford, CT","West Oaks, TX","West Palm Beach (Royal Palm), FL","West Palm, FL","West San Antonio, TX","Wichita, KS","Wilmington, NC","Winston-Salem, NC","Woodbridge, VA","Woodbury, MN","Woodinville, WA","Woodland Hills, CA","Wylie, TX","Ypsilanti (Ann Arbor), MI"]}}