{"id":"8424204043","title":"IT Operations Automation Engineer","posted_at":"2026-05-26T17:25:14.000Z","apply_url":"https://job-boards.greenhouse.io/faire/jobs/8564497002","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":null,"seniority_level":"mid","description_language":"en","source_name":"greenhouse","source_url":"https://boards.greenhouse.io/faire/jobs/8564497002?gh_jid=8564497002","salary":{"min":100000,"max":137000,"currency":"USD","period":"year","display":"$100,000–$137,000"},"job_summary":"Faire is a technology wholesale platform connecting independent retailers and entrepreneurs globally. This IT Operations Automation Engineer role focuses on building automations, deploying AI tooling, and improving IT support efficiency in San Francisco.","job_description":{"responsibilities":["Design and ship automations using Python, Jira, and Slack workflows to remove recurring IT work.","Instrument ticket data to identify top drivers and implement upstream fixes.","Deploy AI tooling such as agents and LLM-powered triage to improve deflection rates.","Own an automation roadmap and prioritize high-leverage opportunities.","Act as a global escalation point for complex, high-impact issues.","Perform root cause analysis and partner with IT Engineering on platform reliability.","Create documentation and self-service guides for employees and the IT team."],"minimum_qualifications":["3+ years in IT, technical operations, or a similar role.","Demonstrated track record of writing code (Python preferred) to replace manual processes.","Experience with APIs, webhooks, and SaaS platforms like Jira, Slack, Google Workspace, and Okta.","Strong diagnostic and troubleshooting skills across macOS, SaaS, networking, and A/V.","Excellent communication skills for technical and non-technical stakeholders.","Ownership mindset with a bias toward long-term solutions."],"preferred_qualifications":["Experience with AI tooling applied to internal operations.","Experience shipping workflows using LLMs."]},"visa_sponsorship":null,"experience_years_min":3,"job_address":null,"job_city":"San Francisco","job_state":"CA","job_country":"US","location_lat":37.7749295,"location_lng":-122.41941550000001,"keywords":["machine learning","collaboration","documentation","communication","stakeholders","stakeholder","competitive","engineering","operations","enterprise","automation","trade-offs","workflows","strategy","webhooks","Platform","internal","writing","privacy","design","Growth","global","deploy","Python","agents","Square","Google","local","craft","forms","SaaS","data","APIs","LLMs","REST","Jira","Zoom","AI"],"company":{"name":"Faire","logo_url":"https://img.logo.dev/faire.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Faire operates an online wholesale marketplace that uses data and machine learning to connect independent retailers with brands globally.","website_url":"https://faire.com","linkedin_url":"https://www.linkedin.com/company/fairewholesale","glassdoor_url":null,"x_url":"https://x.com/faire_wholesale","instagram_url":"https://www.instagram.com/faire_wholesale/","youtube_url":null,"github_url":null,"huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@faire_wholesale","crunchbase_url":"https://www.crunchbase.com/organization/faire","facebook_url":"https://www.facebook.com/FaireWholesale","employee_count_range":"1001-5000","employee_count":null,"founded_year":2017,"headquarters":{"address":"100 Potrero Avenue, San Francisco, CA 94103, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"ecommerce","company_type":"startup","total_funding_usd":1692000000,"locations":["Chicago, IL","Kitchener-Waterloo, Canada","Kitchener-Waterloo, ON","London, UK","London, United Kingdom","New York City, NY","New York, NY","San Francisco, CA","Toronto, Canada","Toronto, ON"]}}