{"id":"8284864271","title":"Customer Experience, Elite Driver Success,","posted_at":"2026-03-13T16:11:01.000Z","apply_url":"https://job-boards.greenhouse.io/lyft/jobs/8387678002","locations":["Mexico City, Mexico"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://app.careerpuck.com/job-board/lyft/job/8387678002?gh_jid=8387678002","salary":null,"job_summary":"Lyft is a company that serves and connects people through its transportation platform. This role involves providing personalized, timely support to Lyft drivers via chat, email, and phone to ensure a positive user experience.","job_description":{"responsibilities":["Create a personalized, positive and effortless experience for the Lyft community","Provide friendly, timely support to Lyft drivers via chat, email and phone","Troubleshoot user problems with the Lyft app","Document all support contacts in a CRM system","Make recommendations based on feature requests and bugs reported by users","Be a community advocate for Lyft"],"minimum_qualifications":["1+ years experience in customer service","Computer proficiency","Friendly and enthusiastic, social personality","Dependable and punctual with time management skills","Strong writing skills and impeccable attention to detail","Demonstrates empathy and the ability to take initiative","Advanced problem-solving skills","Ability to quickly learn web-based user support applications","Comfortable in a fast-paced environment","Ability to work independently and in a team","High level of comfort and familiarity with smartphone applications","Willingness to work a range of hours, weekends and holiday"],"preferred_qualifications":["1+ years experience in call center"]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":19.3207722,"location_lng":-99.1514678,"keywords":["customer experience","attention to detail","recommendations","customer","Android","writing","empathy","social","email","phone","CRM"],"company":{"name":"Lyft","logo_url":"https://img.logo.dev/lyft.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Lyft is a transportation technology company currently transitioning into an AI-native organization to enhance its internal business operations and employee experience.","website_url":"https://lyft.com","linkedin_url":"https://www.linkedin.com/company/lyft","glassdoor_url":null,"x_url":"https://x.com/lyft","instagram_url":"https://www.instagram.com/lyft/","youtube_url":"https://www.youtube.com/c/lyft","github_url":"https://github.com/lyft","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/lyft","facebook_url":"https://www.facebook.com/lyft/","employee_count_range":"5001-10000","employee_count":null,"founded_year":2012,"headquarters":{"address":"185 Berry Street, Suite 400, San Francisco, CA 94107, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"other","company_type":"enterprise","total_funding_usd":null,"locations":["Charlotte, NC","Cincinnati, OH","Cleveland, OH","Glen Burnie, MD","Longueuil, Canada","Los Angeles, CA","Mexico City, Mexico","Montreal, Canada","Nashville, TN","New York, NY","Philadelphia, PA","Phoenix, AZ","Pittsburgh, PA","San Francisco, CA","Seattle, WA","Toronto","Toronto, Canada","U.S. Anywhere","Vienna, Austria","Washington, DC"]}}