{"id":"7938540629","title":"Coach commerce 1 (Antananarivo, Antananarivo, Madagascar, 101)","posted_at":"2026-04-07T23:02:07.000Z","apply_url":"https://jobs.foundever.com/job/Antananarivo-Coach-commerce-1-Anta-101/1380090200/","locations":["Antananarivo, Madagascar"],"employment_type":"full_time","workplace_type":null,"seniority_level":"mid","description_language":"fr","source_name":"rss","source_url":"https://jobs.foundever.com/job/Antananarivo-Coach-commerce-1-Anta-101/1380090200/","salary":{"min":10,"max":0,"currency":"USD","period":"month","display":"$10/month+"},"job_summary":"Foundever is a global leader in customer experience (CX) solutions. The Coach commerce 1 role involves real-time monitoring of customer service flows, resource management, and performance reporting to ensure operational efficiency.","job_description":{"responsibilities":["Monitor real-time call, chat, and email flows","Manage and adjust resources based on contact volume","Analyze discrepancies between planning and operational reality","Produce activity reports and track performance indicators","Alert management in case of critical situations"],"minimum_qualifications":["Bac+2 minimum (BTS, DUT, Licence) in management, statistics, or equivalent","1 to 2 years of experience in a similar role","Proficiency in French and English","Mastery of spreadsheet software (Excel, Access, etc.)","Knowledge of WFM tools (Genesys, Verint, Teleopti, Nice, etc.)","Understanding of contact center performance indicators (SLA, AHT, etc.)"],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":1,"job_address":null,"job_city":"Antananarivo","job_state":null,"job_country":"MG","location_lat":-18.8825535,"location_lng":47.483929499999995,"keywords":["performance","statistics","production","reporting","real-time","analyze","Excel","email","CX"],"company":{"name":"Foundever","logo_url":"https://img.logo.dev/foundever.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Foundever is a global customer experience company that provides support services to over 750 brands through a workforce of 150,000 associates.","website_url":"https://foundever.com/","linkedin_url":"https://www.linkedin.com/company/foundever","glassdoor_url":null,"x_url":"https://x.com/foundeverglobal","instagram_url":"https://www.instagram.com/foundever_life/","youtube_url":"https://www.youtube.com/@foundever","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/foundever","facebook_url":"https://www.facebook.com/FoundeverWorld","employee_count_range":"10000+","employee_count":150000,"founded_year":1985,"headquarters":{"address":"33 Boulevard Prince Henri, Luxembourg, 1724, Luxembourg","city":"Luxembourg","country":"LU","lat":49.8158683,"lng":6.1296751},"industry":"consulting","company_type":"enterprise","total_funding_usd":null,"locations":["Anhalt, Germany","Antananarivo","Antananarivo, Madagascar","Any","Athens","Baguio","Barcelona","Barcelona, Spain","Belgrade, Serbia","Bergen","Bergen, Norway","Berlin","Berlin, Germany","Blois, France","Bochum, Nordrhein Westfalen","Bogota, Bogot&#225","Bucharest, Romania","Budapest","Cairo","Cali","Cape Town, South Africa","Casablanca, Morocco","Cebu","Chavies, KY","Chennai","Cluj","Copenhagen (K&#248","Cournon d&apos","D&#252","Dakar","Deland, FL","Denver, CO","Dessau, Sachsen - Anhalt","Ed, Sweden","Fayetteville, NC","Fort Smith, AR","Foundever, United Kingdom","GB, Newcastle","Gdansk","Gdansk, Poland","Gold Coast","Gothenburg","Gothenburg, Sweden","Gurgaon","Heredia, Costa Rica","Hunter Valley","Hyderabad","Hyderabad, India","Istanbul, Turkey","Juillan","Kalmar","Kalmar, SE","Kingston, UK","Kingston, United Kingdom","Larnaca, CY","Larnaca, Cyprus","Las Vegas, NV","Lima","Lisbon","Lisbon, Portugal","Madrid","Madrid, Spain","Makati, Philippines","Malaga","Malaga, Spain","Managua, Embassy","Manchester, UK","Manila","Melbourne","Mexico City, Mexico","Mexico, MX","Milan","Milan, Italy","Moravia, Costa Rica","Morristown, TN","Motherwell, United Kingdom","Mumbai","Mumbai, India","Nancy, France","New Brunswick, CA","Nordrhein Westfalen","Omaha, NE","On Site, Barranquilla","Orem, UT","P&#233","PH","Palawan","Panama City, Panama","Pasig (ETON)","Pasig (One Julia Vargas OJV)","Pau, France","Philippines, PH","Pioneer (Mandaluyong)","Porto","Porto, Portugal","RS","Rabat, Rabat Agdal","Rabat, Rabat Ville","Romainville, France","Rouen, France","S&#227","Saint Etienne du Rouvray","San Pedro, Costa Rica","San Salvador","Sevilla","Sevilla, Spain","Sofia, Bulgaria","Spain","Sumter, SC","Tanger, Tanger Ville","Tarlac","Toronto, Canada","Troyes","Turku, Finland","UK Wide, Work at Home","Uptown","Varna, Bulgaria","Virtual, Toute province","Virtuel, Nouveau-Brunswick","Virtuel, Toute province","Warsaw","Warsaw, Poland","Wasquehal","Wise, VA","lt"]}}