{"id":"7501029560","title":"Operations Manager, Hardware Operations","posted_at":"2026-03-24T21:27:55.000Z","apply_url":"https://job-boards.greenhouse.io/instacart/jobs/7701760","locations":["Remote"],"employment_type":null,"workplace_type":"remote","seniority_level":null,"description_language":"en","source_name":"greenhouse","source_url":"https://instacart.careers/job/?gh_jid=7701760","salary":null,"job_summary":"Instacart is a grocery technology company that provides an essential delivery service and retail automation solutions. This role involves managing end-to-end hardware field operations for Caper AI-powered smart carts, including deployments, maintenance, and fleet performance optimization.","job_description":{"responsibilities":["Plan and execute end-to-end field operations, including deployments, retrofits, and maintenance.","Manage daily hardware field operations, including triage, dispatch, routing, and escalations to maximize fleet uptime.","Partner with Program Managers and the Quality team to address field insights, failure patterns, and product quality issues.","Analyze operational performance to implement policies and procedures that improve throughput and consistency.","Manage operational tooling and platforms to ensure data quality and standardized workflows.","Develop scalable SOPs, playbooks, and documentation for field operations.","Lead operational analytics and KPI management to drive corrective actions.","Track and manage operational costs to identify and implement efficiency improvements.","Oversee resource allocation, capacity planning, and scheduling for field teams.","Ensure compliance with safety protocols and company policies."],"minimum_qualifications":["Bachelor’s degree or equivalent work experience.","5+ years of experience in operations, field service operations, supply chain, manufacturing operations, or a similar leadership role.","Demonstrated ability to lead operational execution across multiple workstreams.","Strong analytical skills with the ability to interpret data and track KPIs.","Strong written and verbal communication skills.","Experience working cross-functionally to manage dependencies.","Proficiency in Google Sheets/Excel and ticketing/operations platforms like Jira, Freshdesk, or ServiceNow.","Willingness to travel as needed.","Authorization to work in the US."],"preferred_qualifications":["Master’s degree and/or relevant industry experience in Operations.","MBA and/or Lean Six Sigma certification.","Experience building processes for 0 to 1 initiatives and scaling operations from 1 to N.","Experience developing operational playbooks, SOPs, training materials, and repeatable field execution models."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":33.6789191,"location_lng":-117.9065767,"keywords":["cross-functionally","cross-functional","computer vision","infrastructure","deep learning","documentation","communication","data quality","Supply Chain","high-quality","stakeholder","performance","competitive","end-to-end","operations","AI-powered","automation","priorities","compliance","analytics","efficient","workflows","scalable","hardware","Platform","business","Flexible","customer","labeling","analyze","routing","develop","vision","0 to 1","trends","Google","teams","Excel","speed","KPIs","data","Jira","AI"],"company":{"name":"Instacart","logo_url":"https://img.logo.dev/instacart.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Instacart is a grocery delivery service that connects customers with personal shoppers to provide access to groceries and household goods.","website_url":"https://instacart.com","linkedin_url":"https://www.linkedin.com/company/instacart","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm","x_url":"https://x.com/Instacart","instagram_url":"https://www.instagram.com/instacart","youtube_url":"https://www.youtube.com/channel/UCKr8ypeSgfQhpoTrZqwS3YQ","github_url":"https://github.com/instacart","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@instacart","crunchbase_url":"https://www.crunchbase.com/organization/instacart","facebook_url":"https://www.facebook.com/Instacart/","employee_count_range":"10000+","employee_count":null,"founded_year":2012,"headquarters":{"address":"50 Beale St #600, San Francisco, CA 94105, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"ecommerce","company_type":"enterprise","total_funding_usd":null,"locations":["Alberta, Canada","Allentown, PA","Bel Air, MD","British Columbia, Canada","Connecticut, USA","Kansas City, MO","Maryland, USA","North Stanhope, NJ","Nova Scotia, Canada","Ontario, Canada","Philadelphia, PA","Pittsburgh, PA","Primary) Allentown, PA","Roxbury Township, NJ","San Francisco, CA","Sedona, AZ","Selinsgrove, PA","Utah, USA"]}}