{"id":"7227888o10","title":"Mid-Market Customer Success Manager - EMEA","posted_at":"2026-05-12T16:26:52.000Z","apply_url":"https://jobs.ashbyhq.com/ashby/62d4f71e-f56c-447a-a965-a9c2ea8eac5e/application","locations":["Remote"],"employment_type":"full_time","workplace_type":"remote","seniority_level":"mid","description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/ashby/62d4f71e-f56c-447a-a965-a9c2ea8eac5e","salary":{"min":70000,"max":105000,"currency":"USD","period":"year","display":"$70,000–$105,000"},"job_summary":"Ashby is a well-funded enterprise software company building a next-generation hiring platform. This role is for a Mid-Market Customer Success Manager in EMEA to manage implementations, drive product adoption, and support a book of mid-market customers.","job_description":{"responsibilities":["Implement, train, and support the adoption of Ashby for mid-market customers","Manage a book of approximately 60 mid-market customers","Deliver value throughout the customer journey and drive retention","Collaborate with cross-functional teams including Sales, Marketing, Product, and Operations","Create and tailor training and product walkthroughs for customers","Develop repeatable processes to support team scalability"],"minimum_qualifications":["At least two years of customer success experience in B2B SaaS","Experience supporting the implementation and adoption of complex technologies","Experience managing a book of mid-market customers with significant ARR","Strong communication skills and ability to explain complex concepts simply"],"preferred_qualifications":["Previous experience as a recruiter, hiring manager, or interviewer","Experience working with data workflows and advanced configurations","Strong technical curiosity and detail-oriented mindset"]},"visa_sponsorship":null,"experience_years_min":2,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":null,"location_lng":null,"keywords":["customer experience","cross-functional","product roadmap","communication","relationships","stakeholders","go-to-market","Collaborate","early stage","scalability","experiences","negotiation","operations","enterprise","engagement","onboarding","commercial","real-time","efficient","inclusive","marketing","workflows","retention","strategy","scalable","business","Flexible","customer","LinkedIn","internal","leading","revenue","account","website","develop","Growth","teams","Sales","stock","SaaS","data","B2B","CRM"],"company":{"name":"Ashby","logo_url":"https://img.logo.dev/ashbyhq.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Ashby develops intelligent software designed to improve the productivity of talent teams and other working professionals.","website_url":"https://ashbyhq.com","linkedin_url":"https://www.linkedin.com/company/ashbyhq","glassdoor_url":"https://www.glassdoor.co.in/Overview/Working-at-Ashby-EI_IE6016688.11,16.htm","x_url":"https://x.com/ashbyhq","instagram_url":"https://www.instagram.com/ashby_hq/","youtube_url":"https://www.youtube.com/@ashbyhq","github_url":"https://github.com/ashbyhq","huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":null,"employee_count_range":"201-500","employee_count":null,"founded_year":2018,"headquarters":{"address":"548 Market Street PMB 397006, San Francisco, CA 94104, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":130580000,"locations":["Singapore"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://curastem.org/jobs/7227888o10#job","title":"Mid-Market Customer Success Manager - EMEA","description":"Ashby is a well-funded enterprise software company building a next-generation hiring platform. This role is for a Mid-Market Customer Success Manager in EMEA to manage implementations, drive product adoption, and support a book of mid-market customers.","datePosted":"2026-05-12T16:26:52.000Z","validThrough":"2026-06-11T16:26:52.000Z","url":"https://curastem.org/jobs/7227888o10","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Ashby","sameAs":"https://ashbyhq.com","logo":"https://img.logo.dev/ashbyhq.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Ashby","value":"7227888o10"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"USA"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":70000,"maxValue":105000,"unitText":"YEAR"}}}}