{"id":"7173i37239","title":"Client Operations Lead","posted_at":"2026-03-04T23:46:01.000Z","apply_url":"https://jobs.ashbyhq.com/listenlabs/172c5e01-1402-410d-94ba-005f17226707/application","locations":["New York, NY"],"employment_type":"full_time","workplace_type":"on_site","seniority_level":"mid","description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/listenlabs/172c5e01-1402-410d-94ba-005f17226707","salary":{"min":90000,"max":110000,"currency":"USD","period":"year","display":"$90,000–$110,000"},"job_summary":"Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews. The Client Operations Lead will serve as the operational backbone of the research delivery engine, ensuring studies run on time and at high quality.","job_description":{"responsibilities":["Own operational delivery across a high volume of concurrent research studies.","Monitor incoming studies to ensure they are properly scoped, staffed, and progressing.","Coordinate with external research panels to recruit and confirm participants.","Serve as the primary operational point of contact for East Coast and European customers.","Hold the line on quality while studies are in field.","Act as connective tissue across Sales, Research, and Product teams.","Improve and configure AI-assisted workflows and internal tooling."],"minimum_qualifications":["1–3 years in a client services or associate role at an expert network or high-touch professional services firm.","Experience managing expert or participant recruitment pipelines.","Familiarity with panel vendors, survey platforms, or research operations tooling.","Experience working in a startup or small, fast-moving team.","Exposure to European markets or managing stakeholders across timezones."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":1,"job_address":null,"job_city":"New York","job_state":"NY","job_country":"US","location_lat":37.7883503,"location_lng":-122.39973769999999,"keywords":["cross-functional","communication","stakeholders","scalability","performance","competitive","fast-moving","interviews","operations","enterprise","AI-powered","priorities","efficient","pipelines","Microsoft","workflows","scalable","Platform","Flexible","customer","internal","external","research","leading","analyze","inbound","vendors","Growth","global","Google","teams","craft","Sales","speed","AI"],"company":{"name":"Listen Labs","logo_url":"https://img.logo.dev/listenlabs.ai?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Listen Labs provides an AI-powered research platform that automates the analysis of customer interviews to help teams uncover insights and make product decisions.","website_url":"https://listenlabs.ai","linkedin_url":"https://www.linkedin.com/company/listenlabss","glassdoor_url":null,"x_url":"https://x.com/listenlabs","instagram_url":"https://www.instagram.com/listenlabs/","youtube_url":"https://www.youtube.com/@ListenLabsAI","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":null,"employee_count_range":"51-200","employee_count":57,"founded_year":2023,"headquarters":{"address":"425 2nd Street, Suite 601, San Francisco, CA 94107, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"other","company_type":"startup","total_funding_usd":100000000,"locations":["New York, NY","San Francisco, CA"]}}