{"id":"7171701616","title":"Senior Product Manager, CX AI Chat","posted_at":"2026-06-01T18:20:07.000Z","apply_url":"https://job-boards.greenhouse.io/crunchyroll/jobs/7528369","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":null,"seniority_level":"senior","description_language":"en","source_name":"greenhouse","source_url":"https://boards.greenhouse.io/crunchyroll/jobs/7528369?gh_jid=7528369","salary":{"min":181800,"max":220000,"currency":"USD","period":"year","display":"$181,800–$220,000"},"job_summary":"Crunchyroll is a leading global anime streaming provider serving over 100 million fans. The Senior Product Manager, CX AI Chat will lead the implementation of automation and self-service solutions to enhance customer experience.","job_description":{"responsibilities":["Oversee a roadmap for CX Technology tools, including the Help Center and AI chat platform.","Develop strategies to enhance customer satisfaction through self-service and GenAI tools.","Collaborate with cross-departmental teams to define product epics, features, and user stories.","Author detailed product briefs and deliver clear requirements for technical and non-technical partners.","Manage and prioritize the product backlog and address delivery impediments.","Analyze data and insights to inform product decisions and roadmap optimization."],"minimum_qualifications":["8+ years of experience in product management within Customer Experience or CX technology.","Experience building and rolling out product features from start to finish.","Experience managing technical projects including platform migrations, integrations, and Gen AI.","Experience with CX tools such as CCaaS, chatbots, CMS, and WFM (e.g., Salesforce Service Cloud).","Experience with API integrations and Customer Experience metrics.","BS degree or equivalent experience."],"preferred_qualifications":["Experience in tech, e-Commerce, streaming media, or entertainment industries.","Experience working with globally distributed teams and third-party vendors."]},"visa_sponsorship":null,"experience_years_min":8,"job_address":null,"job_city":"San Francisco","job_state":"CA","job_country":"US","location_lat":37.779238,"location_lng":-122.419359,"keywords":["customer experience","product managers","product roadmap","collaboration","Collaborate","distributed","performance","merchandise","engineering","characters","Salesforce","automation","externally","designers","analytics","streaming","strategy","Platform","business","modeling","Flexible","customer","internal","account","analyze","writing","vendors","empathy","privacy","develop","vision","Growth","global","agents","teams","games","video","email","Legal","data","API","art","AI","CX"],"company":{"name":"Crunchyroll","logo_url":"https://img.logo.dev/crunchyroll.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Crunchyroll is a joint venture between Sony Pictures Entertainment and Aniplex that provides anime and manga content to a global audience through streaming, theatrical releases, games, and merchandise.","website_url":"https://www.crunchyroll.com/","linkedin_url":"https://www.linkedin.com/company/crunchyroll","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Crunchyroll-EI_E282440.htm","x_url":"https://x.com/crunchyroll","instagram_url":"https://www.instagram.com/crunchyroll/","youtube_url":"https://www.youtube.com/user/crunchyroll","github_url":"https://github.com/crunchyroll","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@crunchyroll","crunchbase_url":"https://www.crunchbase.com/organization/crunchyroll","facebook_url":"https://www.facebook.com/Crunchyroll/","employee_count_range":"1001-5000","employee_count":1423,"founded_year":2006,"headquarters":{"address":"3501 Olympus Blvd, Coppell, TX 75019, United States","city":"Coppell, TX","country":"US","lat":32.9755761,"lng":-96.9997634},"industry":"media","company_type":"enterprise","total_funding_usd":null,"locations":["Berlin, Germany","Dallas, TX","Hyderabad, India","London, United Kingdom","Los Angeles, CA","Mexico City, Mexico","Mumbai, India","New York, NY","San Francisco, CA","Seoul","São Paulo, Brazil","Tokyo, Japan"]}}