{"id":"7007201302","title":"Customer Success Engineer - East","posted_at":"2026-05-20T20:23:29.000Z","apply_url":"https://job-boards.greenhouse.io/hightouch/jobs/5699984004","locations":["Remote"],"employment_type":null,"workplace_type":"remote","seniority_level":"entry","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/hightouch/jobs/5699984004","salary":{"min":85000,"max":110000,"currency":"USD","period":"year","display":"$85,000–$110,000"},"job_summary":"Hightouch is a modern AI platform that helps marketing and growth teams execute strategies using cloud data warehouses. The Customer Success Engineer will work directly with users to ensure they derive maximum value from the platform through technical support and cross-functional collaboration.","job_description":{"responsibilities":["Provide technical support to users via Intercom, Slack, phone, and email.","Read and interpret API documentation to assist customers.","Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations teams.","Assist customers with the basic building blocks of their data usage.","Wear multiple hats and contribute to various organizational initiatives as a startup team member."],"minimum_qualifications":["2+ years of experience in a customer-facing role.","Technical background gained through experience or education.","Conversant in SQL or willingness to learn basic and advanced topics.","Strong discovery and interpersonal skills.","Excellent verbal and written communication skills.","Ability to adapt to an ever-changing work environment.","Thorough understanding of the technology industry and its players."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":37.7931088,"location_lng":-122.40363190000001,"keywords":["cross-functionally","collaboration","documentation","communication","Collaborate","performance","experiences","engineering","end-to-end","operations","efficient","marketing","campaigns","discovery","security","Platform","customer","leading","account","analyze","agentic","Growth","social","teams","email","phone","speed","SaaS","data","crms","SQL","API","AI"],"company":{"name":"Hightouch","logo_url":"https://img.logo.dev/hightouch.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Hightouch provides an AI-powered platform that enables marketing and growth teams to activate data stored in cloud data warehouses for content creation, campaign planning, and strategy execution.","website_url":"https://hightouch.com","linkedin_url":"https://www.linkedin.com/company/hightouchio","glassdoor_url":null,"x_url":"https://twitter.com/hightouchdata","instagram_url":null,"youtube_url":"https://www.youtube.com/channel/UCmjKHswj5UPdKqkrHB8RhVw","github_url":"https://github.com/hightouchio","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/hightouch-0e87","facebook_url":null,"employee_count_range":"201-500","employee_count":null,"founded_year":2018,"headquarters":{"address":"2261 Market Street, Suite 5225, San Francisco, CA 94114, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":172000000,"locations":["Denver, CO","Europe - Austria","London, UK","London, United Kingdom","New York, NY","Paris, France","SF, NY","San Francisco, CA","Singapore","Sydney, Australia","Toronto, Canada"]}}