{"id":"6789379274","title":"Product Manager, Trust & Safety","posted_at":"2026-04-29T00:51:34.000Z","apply_url":"https://job-boards.greenhouse.io/chime/jobs/8416978002","locations":["San Francisco, CA"],"employment_type":null,"workplace_type":null,"seniority_level":"mid","description_language":"en","source_name":"greenhouse","source_url":"https://boards.greenhouse.io/chime/jobs/8416978002?gh_jid=8416978002","salary":{"min":150000,"max":null,"currency":"USD","period":"year","display":"$150,000+"},"job_summary":"Chime is a financial technology company that provides user-friendly tools and platforms to help members achieve financial progress. This Product Manager role will lead the product vision and strategy for the internal tools and workflows used by human support agents.","job_description":{"responsibilities":["Define and drive the product vision and strategy for the human agent experience.","Lead the definition and delivery of modern agent-facing tools and workflows.","Own ambiguous, high-impact problem spaces and manage tradeoffs across vendors, technology, and operations.","Partner with Operations and cross-functional stakeholders to drive durable change.","Ensure reliability, security, and operational continuity in a mission-critical environment."],"minimum_qualifications":["Experience as a Platform Product Manager owning products used by internal teams at scale.","Strong strategic lens and ability to craft compelling narratives for diverse stakeholders.","Proven success navigating complex stakeholder environments and driving change.","Demonstrated execution in technically complex, high-ambiguity problem spaces.","Deep member obsession and empathy for internal users.","Experience applying AI technologies thoughtfully in real product contexts."],"preferred_qualifications":["Experience in customer support or support operations.","Experience in FinTech or regulated environments."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":37.792867799999996,"location_lng":-122.3978827,"keywords":["customer experience","cross-functional","product managers","machine learning","experimentation","business goals","product vision","user-friendly","stakeholders","data science","stakeholder","performance","experiences","competitive","fast-moving","engineering","operations","automation","priorities","user needs","onboarding","compliance","regulatory","intuitive","inclusive","standards","workflows","regulated","strategy","scalable","security","Platform","business","accuracy","customer","internal","account","fintech","vendors","empathy","privacy","develop","design","vision","Growth","agents","teams","local","craft","speed","data","AI"],"company":{"name":"Chime","logo_url":"https://img.logo.dev/chime.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Chime is a financial technology company that provides user-friendly banking services and tools designed to help members manage their finances.","website_url":"https://chime.com","linkedin_url":"https://www.linkedin.com/company/chime-card","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Chime-EI_IE1493686.11,16.htm","x_url":"https://x.com/Chime","instagram_url":"https://www.instagram.com/chime/?hl=en","youtube_url":"https://www.youtube.com/c/Chime","github_url":null,"huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@chime","crunchbase_url":"https://www.crunchbase.com/organization/chime-2","facebook_url":"https://www.facebook.com/chime","employee_count_range":"1001-5000","employee_count":null,"founded_year":2012,"headquarters":{"address":"101 California Street, Floor 5, San Francisco, CA 94111, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"fintech","company_type":"startup","total_funding_usd":null,"locations":["Chicago, IL","New York, NY","San Francisco, CA"]}}