{"id":"6648783600","title":"Technical Account Manager, Japan","posted_at":"2026-03-10T09:38:25.000Z","apply_url":"https://job-boards.greenhouse.io/realtimeboardglobal/jobs/8341594002","locations":["Tokyo, Japan"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://miro.com/careers/vacancy/8341594002?gh_jid=8341594002","salary":null,"job_summary":"Miro is a visual workspace for innovation that enables distributed teams to collaborate on product development and brainstorming. This role involves acting as a strategic advisor to enterprise customers in Japan to drive platform adoption, workflow optimization, and long-term business value.","job_description":{"responsibilities":["Guide customers in designing and evolving workflows across the innovation lifecycle.","Recommend integration strategies and automation opportunities.","Monitor platform health, usage patterns, and feature adoption.","Deliver proactive recommendations to deepen adoption of core and AI capabilities.","Assess technical landscapes to identify opportunities for tool consolidation.","Equip internal champions with strategies to scale adoption across the organization.","Support customer Centers of Excellence with best practices and governance.","Collaborate with Customer Success Managers to facilitate Quarterly Business Reviews.","Provide adoption reporting and business outcome analytics."],"minimum_qualifications":["5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS.","Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.","Proven ability to lead workflow optimization, platform adoption, and change management initiatives.","Expertise in platform analytics to drive data-informed decisions.","Skilled at facilitating executive-level discussions and cross-functional workshops.","Native-level Japanese proficiency.","Business-level English proficiency."],"preferred_qualifications":["Familiarity with collaboration tooling and product/service development workflows.","Experience in the Japanese enterprise market."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":35.6768601,"location_lng":139.7638947,"keywords":["cross-functional","recommendations","business goals","collaboration","Collaborate","distributed","enterprise","AI-powered","automation","engagement","onboarding","analytics","reporting","inclusive","workflows","strategy","Platform","business","customer","internal","account","agentic","privacy","design","Growth","global","visual","teams","Legal","speed","SaaS","data","APIs","ROI","AI"],"company":{"name":"Miro","logo_url":"https://img.logo.dev/miro.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Miro is a visual workspace for innovation that enables distributed teams to collaborate on an infinite canvas.","website_url":"https://miro.com","linkedin_url":"https://www.linkedin.com/company/mirohq","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Miro-EI_IE2106300.11,15.htm","x_url":"https://x.com/MiroHQ","instagram_url":"https://www.instagram.com/mirohq/","youtube_url":"https://www.youtube.com/@MiroHQ","github_url":"https://github.com/miroapp","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@mirohq","crunchbase_url":"https://www.crunchbase.com/organization/mirohq","facebook_url":"https://www.facebook.com/TryMiro/","employee_count_range":"1001-5000","employee_count":null,"founded_year":2011,"headquarters":{"address":"201 Spear Street Suite 1100, San Francisco, CA 94105, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":476000000,"locations":["Amsterdam","Amsterdam, Netherlands","Austin","Austin, TX","Bengaluru","Berlin, Germany","Copenhagen, Denmark","London, UK","London, United Kingdom","Munich, Germany","New York, NY","Paris, France","Singapore","Singapore, SG","Sydney, AU","Sydney, Australia","Tokyo","Tokyo, Japan","Yerevan, Armenia"]}}