{"id":"6538577616","title":"Customer Success Manager","posted_at":"2026-03-31T18:31:29.000Z","apply_url":"https://job-boards.greenhouse.io/klaviyo/jobs/7663863003","locations":["New York, NY"],"employment_type":"full_time","workplace_type":null,"seniority_level":"mid","description_language":"en","source_name":"greenhouse","source_url":"https://www.klaviyo.com/careers/jobs?gh_jid=7663863003","salary":{"min":72000,"max":108000,"currency":"USD","period":"year","display":"$72,000–$108,000"},"job_summary":"Klaviyo is a marketing automation platform that empowers creators to own their destiny through accessible first-party data. The Customer Success Manager will serve as a trusted advisor to approximately 40 customers, driving platform adoption and strategic growth.","job_description":{"responsibilities":["Establish yourself as a trusted advisor for approximately 40 customers","Develop tailored success plans to drive platform adoption and goal achievement","Identify and recommend additional products to increase customer revenue","Proactively review customer performance and address open issues","Work cross-functionally to solve customer goals and improve experience","Provide strategic guidance and tactical support","Contribute feedback to Product teams to enhance engagement","Transform workflows by integrating AI into daily systems"],"minimum_qualifications":["2+ years of customer success experience","Experience explaining software goals to end users","Track record of creative problem solving","Experience in marketing or advising on marketing strategy","Excellent organizational and project management skills","Excellent communication skills via phone, video, and email","Experience with Microsoft Office Suite, G-Suite, and CRMs like Salesforce","Experience experimenting with AI tools"],"preferred_qualifications":["Experience using email marketing platforms","Experience using E-Commerce platforms"]},"visa_sponsorship":null,"experience_years_min":2,"job_address":null,"job_city":"New York","job_state":"NY","job_country":"US","location_lat":42.3531058,"location_lng":-71.0574147,"keywords":["customer experience","cross-functionally","email marketing","collaboration","communication","relationships","stakeholders","performance","experiences","PowerPoint","Salesforce","processing","engagement","priorities","onboarding","internally","efficient","Microsoft","marketing","workflows","strategy","security","Platform","customer","revenue","account","inbound","empathy","privacy","develop","Growth","Google","teams","local","video","email","phone","Legal","Sales","data","crms","Clay","AI"],"company":{"name":"Klaviyo","logo_url":"https://img.logo.dev/klaviyo.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Klaviyo provides a marketing technology software platform that enables e-commerce brands and retailers to manage customer data and automate their marketing communications.","website_url":"https://klaviyo.com","linkedin_url":"https://www.linkedin.com/company/klaviyo","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Klaviyo-EI_IE1169266.11,18.htm","x_url":"https://x.com/klaviyo","instagram_url":"https://www.instagram.com/klaviyo","youtube_url":"https://www.youtube.com/Klaviyo","github_url":"https://github.com/klaviyo","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/klaviyo","facebook_url":"https://www.facebook.com/Klaviyo/","employee_count_range":"5001-10000","employee_count":null,"founded_year":2012,"headquarters":{"address":"125 Summer Street, Floor 6, Boston, MA 02110, United States","city":"Boston, MA","country":"US","lat":42.3588336,"lng":-71.0578303},"industry":"software","company_type":"enterprise","total_funding_usd":null,"locations":["Austin, TX","Boston, MA","Chicago, IL","Denver, CO","Dublin","Dublin, IE","Dublin, Ireland","London, UK","London, United Kingdom","Los Angeles, CA","Madrid, Spain","Milan, Italy","Munich, Germany","New York, NY","Palo Alto, CA","Paris, France","Salt Lake City, UT","San Diego, CA","San Francisco, CA","Singapore","Sydney, AU","Sydney, Australia"]}}