{"id":"6481585071","title":"[쿠팡] CS 프로그램 운영 및 관리 담당자","posted_at":"2026-03-13T09:07:55.000Z","apply_url":"https://job-boards.greenhouse.io/coupang/jobs/7686132","locations":["Seoul, South Korea"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://www.coupang.jobs/en/jobs/?gh_jid=7686132","salary":null,"job_summary":"Coupang is a rapidly growing e-commerce company that provides innovative shopping and delivery services to customers. This role involves managing and improving customer service programs, analyzing customer feedback, and resolving escalated issues to enhance the overall customer experience.","job_description":{"responsibilities":["Resolve escalated customer issues that cannot be handled by the customer service center based on internal standards.","Improve customer experience through the analysis of customer VOC (Voice of Customer).","Manage knowledge to ensure speed and consistency in resolving customer inquiries.","Review CS policies to refine processes and establish relevant SOPs.","Draft requirements and analyze the effectiveness of programs."],"minimum_qualifications":["Bachelor's degree or higher.","3 to 8 years of experience in e-commerce (including customer service).","Customer-centric mindset with strong communication skills.","Proactive, adaptable to change, and possess passion and determination.","Experience in proactively participating in or leading customer experience improvement initiatives."],"preferred_qualifications":["Ability to communicate in English at a business level.","Strong proficiency in data analysis and business tools (Power BI, Excel, etc.)."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":37.5666791,"location_lng":126.9782914,"keywords":["customer experience","customer-centric","communication","standards","business","customer","internal","leading","analyze","privacy","Excel","speed","data"],"company":{"name":"Coupang","logo_url":"https://img.logo.dev/coupang.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Coupang is a Fortune 150 technology company that operates the Rocket Now food delivery service in Japan.","website_url":"https://coupang.com","linkedin_url":"https://www.linkedin.com/company/coupang","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Coupang-EI_IE914956.11,18.htm","x_url":"https://x.com/Coupang","instagram_url":"https://www.instagram.com/coupang/","youtube_url":"https://www.youtube.com/user/coupang","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/coupang","facebook_url":null,"employee_count_range":"10000+","employee_count":null,"founded_year":2010,"headquarters":{"address":"Tower 730, 570 Songpa-daero, Songpa-gu, Seoul, South Korea","city":"Seoul","country":"KR","lat":37.5666791,"lng":126.9782914},"industry":"ecommerce","company_type":"enterprise","total_funding_usd":3844000000,"locations":["Aichi","Beijing, China","Bengaluru, India","Chiba, Japan","Fukuoka","Hyderabad, India","Kaohsiung, Taiwan","Mountain View, CA","Osaka, Japan","Seattle","Seattle, WA","Seoul","Seoul, South Korea","Shanghai, China","Shenzhen, China","Singapore","Taipei","Taipei, Taiwan","Taoyuan, Taiwan","Tokyo","Tokyo, Japan","Washington, DC","Yanji, China"]}}