{"id":"6171702954","title":"Product Enablement Engineer","posted_at":"2026-04-07T23:11:45.000Z","apply_url":"https://jobs.ashbyhq.com/plain/e28cf265-b150-4052-9dc0-4729704b1c28/application","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":"on_site","seniority_level":null,"description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/plain/e28cf265-b150-4052-9dc0-4729704b1c28","salary":null,"job_summary":"Plain is a B2B customer support platform helping companies build better customer relationships. The Product Enablement Engineer will own the technical post-sale experience, creating documentation, integration guides, and infrastructure to help customers succeed.","job_description":{"responsibilities":["Build technical foundations for customer self-service including documentation, integration guides, and API walkthroughs.","Identify and close knowledge gaps that cause customer friction.","Act as the technical layer in customer conversations and onboarding calls.","Create playbooks and reference materials to enable the CSM team.","Dogfood the product to provide actionable feedback to the engineering team."],"minimum_qualifications":["Experience in a technical post-sales or enablement role at a B2B SaaS company with a developer-facing product.","Ability to read API docs, write basic TypeScript or GraphQL, and maintain a GitHub repo.","Strong written communication skills with the ability to explain technical concepts to non-technical audiences.","Systems thinking mindset with a proactive approach to problem-solving.","Comfortable working in person at the San Francisco office at least 3 days a week."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":"San Francisco","job_state":"CA","job_country":"US","location_lat":37.75506,"location_lng":-122.4233717,"keywords":["product roadmap","infrastructure","collaboration","documentation","communication","relationships","Collaborate","engineering","TypeScript","onboarding","post-sales","enablement","workflows","webhooks","Platform","customer","account","GraphQL","Cursor","Vercel","GitHub","video","Sales","Unify","SaaS","B2B","API","AI"],"company":{"name":"Plain","logo_url":"https://img.logo.dev/plain.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Plain provides a B2B customer support platform that unifies customer interactions across multiple channels and integrates AI to streamline team collaboration and workflows.","website_url":"https://www.plain.com","linkedin_url":"https://www.linkedin.com/company/plainsupport","glassdoor_url":null,"x_url":"https://x.com/plainsupport","instagram_url":null,"youtube_url":null,"github_url":"https://github.com/team-plain","huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":null,"employee_count_range":"11-50","employee_count":null,"founded_year":2020,"headquarters":{"address":"3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT, United Kingdom","city":"Altrincham, Cheshire","country":"GB","lat":53.3336526,"lng":-2.2545082},"industry":"software","company_type":"startup","total_funding_usd":20950000,"locations":["London, UK","London, United Kingdom","San Francisco, CA"]}}