{"id":"5i761i8957","title":"Strategic Customer Success Manager","posted_at":"2026-03-25T11:51:07.000Z","apply_url":"https://job-boards.greenhouse.io/realtimeboardglobal/jobs/8465992002","locations":["London, United Kingdom"],"employment_type":"full_time","workplace_type":null,"seniority_level":"senior","description_language":"en","source_name":"greenhouse","source_url":"https://miro.com/careers/vacancy/8465992002?gh_jid=8465992002","salary":null,"job_summary":"Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. This Strategic Customer Success Manager role focuses on driving value, retention, and expansion for a portfolio of enterprise accounts within the Northern Europe team.","job_description":{"responsibilities":["Manage a hybrid UKI book of business amounting to £100k+ in revenue.","Become a Miro product expert to guide customers toward desired outcomes.","Diagnose adoption and value gaps to co-create outcome-driven success plans.","Engage internal and external stakeholders to improve retention metrics like Activation, MAU, and Engagement.","Track and improve the health status of customers in the portfolio.","Develop best practices for customer growth and renewal.","Partner with sales and renewals teams to maintain and grow partnerships.","Utilize tools like Gainsight, Outreach, and Looker to manage the portfolio."],"minimum_qualifications":["5+ years in a Customer Success or B2B client-facing role within a SaaS company.","Experience in a strategic consulting firm handling complex accounts.","Consistent track record of handling a strategic portfolio of large Enterprise Accounts.","Experience working cross-functionally with internal teams.","Strong experience interacting with decision makers at all levels.","Demonstrated examples of building and executing large-scale adoption plans.","Strong written and verbal communication skills.","Fluency in English."],"preferred_qualifications":["Experience or high curiosity about SaaS and AI."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":51.5303665,"location_lng":-0.09494899999999999,"keywords":["customer experience","cross-functionally","customer-centric","collaboration","communication","relationships","stakeholders","stakeholder","Collaborate","large-scale","distributed","enterprise","engagement","inclusive","workflows","retention","Platform","business","outreach","customer","internal","external","leading","revenue","empathy","privacy","develop","design","Growth","global","visual","teams","Legal","Sales","SaaS","data","REST","B2B","AI"],"company":{"name":"Miro","logo_url":"https://img.logo.dev/miro.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Miro is a visual workspace for innovation that enables distributed teams to collaborate on an infinite canvas.","website_url":"https://miro.com","linkedin_url":"https://www.linkedin.com/company/mirohq","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Miro-EI_IE2106300.11,15.htm","x_url":"https://x.com/MiroHQ","instagram_url":"https://www.instagram.com/mirohq/","youtube_url":"https://www.youtube.com/@MiroHQ","github_url":"https://github.com/miroapp","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@mirohq","crunchbase_url":"https://www.crunchbase.com/organization/mirohq","facebook_url":"https://www.facebook.com/TryMiro/","employee_count_range":"1001-5000","employee_count":null,"founded_year":2011,"headquarters":{"address":"201 Spear Street Suite 1100, San Francisco, CA 94105, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":476000000,"locations":["Amsterdam","Amsterdam, Netherlands","Austin","Austin, TX","Bengaluru","Berlin, Germany","Copenhagen, Denmark","London, UK","London, United Kingdom","Munich, Germany","New York, NY","Paris, France","Singapore","Singapore, SG","Sydney, AU","Sydney, Australia","Tokyo","Tokyo, Japan","Yerevan, Armenia"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://curastem.org/jobs/5i761i8957#job","title":"Strategic Customer Success Manager","description":"Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. 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