{"id":"5971313173","title":"Scaled AI Success Engineer ","posted_at":"2026-03-14T01:02:29.000Z","apply_url":"https://jobs.ashbyhq.com/openai/c5ff9a07-5f62-4d03-a26c-b205b5471dc8/application","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":"hybrid","seniority_level":null,"description_language":null,"source_name":"ashby","source_url":"https://jobs.ashbyhq.com/openai/c5ff9a07-5f62-4d03-a26c-b205b5471dc8","salary":null,"job_summary":"OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. This role serves as the primary post-sales point of contact for key customers, responsible for driving account health, technical adoption, and measurable business value through strategic guidance and program management.","job_description":{"responsibilities":["Own post-sale technical success, adoption, and value realization across a large portfolio of customers.","Act as a trusted advisor on deployment health, adoption strategy, and value realization for OpenAI products.","Diagnose issues and guide recommendations on latency, reliability, model choice, prompting, cost efficiency, and rollout readiness using logs and telemetry.","Lead targeted interventions for launches, risk signals, escalations, and high-potential expansion opportunities.","Translate customer goals into prioritized adoption plans and measurable KPIs.","Conduct technical enablement and configuration guidance through a mix of 1:many education and 1:1 engagement.","Identify repeatable use cases and barriers to convert insights into scaled guidance and playbooks.","Coordinate cross-functionally with internal teams to keep customer outcomes moving forward.","Build repeatable mechanisms like playbooks, templates, and health signals to improve portfolio-wide outcomes.","Guide value realization and ROI reporting while identifying opportunities for expansion."],"minimum_qualifications":["6+ years of experience in technical customer-facing roles such as technical account management, technical success, technical consulting, solutions architecture, technical delivery leadership, or enterprise SaaS / AI adoption.","Strong working knowledge of OpenAI product capabilities, APIs, connectors, and common deployment patterns.","Technically fluent enough to engage with customer technical teams and interpret logs, telemetry, and usage data.","Ability to reason through production tradeoffs such as latency, cost, quality, prompting, routing, rate limits, retrieval, caching, and reliability.","Comfortable diagnosing adoption or performance challenges using technical evidence.","Strong portfolio prioritization instincts and judgment.","Excellent project and program management instincts.","Strong communicator capable of moving between executive business discussions and technical optimization conversations.","High ownership with the ability to manage ambiguity and dynamic customer needs.","Proven record of driving measurable adoption and customer value for large enterprise customers.","Experience building repeatable playbooks and processes that scale impact."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":37.7694852,"location_lng":-122.38685930000001,"keywords":["customer experience","cross-functionally","cross-functional","recommendations","architecture","intelligence","stakeholder","performance","experiences","engineering","enterprise","production","engagement","compliance","post-sales","enablement","reporting","telemetry","templates","workflows","strategy","security","hardware","Platform","business","customer","internal","research","account","latency","routing","privacy","Growth","global","deploy","teams","Sales","KPIs","SaaS","data","APIs","ROI","API","AI"],"company":{"name":"OpenAI","logo_url":"https://img.logo.dev/openai.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"OpenAI is an artificial intelligence research and deployment company that develops general-purpose AI systems and operates the large-scale compute infrastructure required to train and serve them.","website_url":"https://openai.com","linkedin_url":"https://www.linkedin.com/company/openai","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-OpenAI-EI_IE2210885.11,17.htm","x_url":"https://x.com/OpenAI","instagram_url":"https://www.instagram.com/openai/","youtube_url":null,"github_url":"https://github.com/openai","huggingface_url":"https://huggingface.co/OpenAI","tiktok_url":"https://www.tiktok.com/@openai","crunchbase_url":"https://www.crunchbase.com/organization/openai","facebook_url":"https://www.facebook.com/openai/","employee_count_range":"5001-10000","employee_count":4500,"founded_year":2015,"headquarters":{"address":"3180 18th Street, Suite 100, San Francisco, CA 94110, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"other","company_type":"startup","total_funding_usd":175100000000,"locations":["Abu Dhabi, UAE","Delhi, India","Dublin","Dublin, Ireland","London","London, UK","London, United Kingdom","Madrid, Spain","Munich, Germany","New Delhi, India","New York, NY","Paris, France","San Francisco, CA","Seattle","Seattle, WA","Seoul","Seoul, South Korea","Singapore","Sydney","Sydney, Australia","São Paulo, Brazil","Tokyo","Tokyo, Japan","Washington, DC"]}}