{"id":"4895403759","title":"Customer Support Engineer (GPU Cluster)","posted_at":"2026-05-07T22:46:42.000Z","apply_url":"https://job-boards.greenhouse.io/togetherai/jobs/5093510007","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":null,"seniority_level":"entry","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/togetherai/jobs/5093510007","salary":{"min":160000,"max":230000,"currency":"USD","period":"year","display":"$160,000–$230,000"},"job_summary":"Together AI is a research-driven company focused on lowering the cost of modern AI systems through co-designed software, hardware, and models. This role involves supporting customers with complex technical challenges related to training, fine-tuning, and inference on GPU clusters.","job_description":{"responsibilities":["Resolve complex technical challenges involving Kubernetes GPU clusters.","Serve as a product expert and the final technical escalation point before Engineering.","Collaborate with Engineering, Research, and Product teams to address customer concerns.","Identify patterns in support cases to influence the product roadmap.","Maintain detailed documentation, troubleshooting guides, and FAQs.","Provide support coverage during holidays, nights, and weekends as needed."],"minimum_qualifications":["3+ years of experience in a customer-facing technical role, including at least 1 year in AI or mission-critical SaaS support.","Strong technical background in AI, ML, GPU technologies, and high-performance computing (HPC).","Familiarity with infrastructure services like Kubernetes, SLURM, and Ansible.","Foundational knowledge in compute cluster installation, configuration, and administration.","Excellent communication and interpersonal skills for explaining complex concepts.","Ability to work cross-functionally and manage multiple projects in a dynamic environment."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":3,"job_address":null,"job_city":"San Francisco","job_state":"CA","job_country":"US","location_lat":37.7667845,"location_lng":-122.4025894,"keywords":["customer experience","cross-functionally","product roadmap","infrastructure","documentation","communication","stakeholders","go-to-market","intelligence","Collaborate","performance","competitive","engineering","algorithms","Kubernetes","internally","externally","datasets","hardware","business","Flexible","customer","research","leading","privacy","teams","Swift","Sales","SaaS","API","GPU","ML","AI"],"company":{"name":"Together AI","logo_url":"https://img.logo.dev/together.ai?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Together AI builds and operates high-performance inference and reinforcement learning systems designed to make large-scale AI models faster, cheaper, and more capable.","website_url":"https://together.ai","linkedin_url":"https://www.linkedin.com/company/togethercomputer","glassdoor_url":null,"x_url":"https://x.com/togethercompute","instagram_url":null,"youtube_url":"https://www.youtube.com/@togetherdotai","github_url":"https://github.com/togethercomputer","huggingface_url":"https://huggingface.co/togethercomputer","tiktok_url":null,"crunchbase_url":null,"facebook_url":null,"employee_count_range":"201-500","employee_count":335,"founded_year":2022,"headquarters":{"address":"251 Rhode Island Street Suite 205, San Francisco, CA 94103, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"other","company_type":"startup","total_funding_usd":534000000,"locations":["Amsterdam","Amsterdam, Netherlands","London, United Kingdom","San Francisco, CA"]}}