{"id":"4824602842","title":"[Customer Experience] Senior Director, Product Management","posted_at":"2026-03-13T09:07:55.000Z","apply_url":"https://job-boards.greenhouse.io/coupang/jobs/7229424","locations":["Shanghai, China"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://www.coupang.jobs/en/jobs/?gh_jid=7229424","salary":null,"job_summary":"Coupang is a leading commerce company that aims to make shopping, eating, and living easier for its customers. This role involves leading product, analytics, UX, and experimentation teams to enhance the consumer experience through AI-powered tools and LLM-based product vision.","job_description":{"responsibilities":["Lead Product, Analytics, UX, and Experimentation teams to enhance core consumer experience.","Define and execute the product vision for LLM-based UX.","Lead end-to-end product development for AI-powered tools that automate and personalize customer experience.","Partner with ML and engineering teams to build scalable infrastructure for training, fine-tuning, and deploying LLMs.","Collaborate with design teams to ensure generated content meets UX guidelines.","Drive experimentation and optimization using A/B testing, reinforcement learning, and feedback loops.","Ensure compliance with privacy, ethical AI, and data governance standards.","Monitor industry trends and emerging technologies to inform product strategy."],"minimum_qualifications":["Bachelor’s or Master’s degree in Computer Science, Engineering, AI/ML, or a related field.","7+ years of product management experience, with 3+ years in AI/ML and B2C experience.","Proven track record of building and scaling AI-powered products, ideally involving LLMs or generative models.","Deep understanding of generative AI, prompt engineering, model fine-tuning, and evaluation metrics.","Strong analytical skills and familiarity with experimentation frameworks and causal inference.","Excellent communication and leadership skills, with the ability to influence across functions and levels.","Entrepreneurial mindset with a bias for action and a passion for innovation."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":31.20673,"location_lng":121.60251,"keywords":["emerging technologies","customer experience","experimentation","infrastructure","product vision","generative AI","communication","Collaborate","A/B testing","fine-tuning","engineering","end-to-end","AI-powered","compliance","conversion","analytics","standards","strategy","scalable","consumer","customer","research","leading","account","testing","ethical","privacy","design","vision","Growth","global","trends","launch","teams","phone","speed","data","LLMs","B2C","UX","ML","AI"],"company":{"name":"Coupang","logo_url":"https://img.logo.dev/coupang.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Coupang is a Fortune 150 technology company that operates the Rocket Now food delivery service in Japan.","website_url":"https://coupang.com","linkedin_url":"https://www.linkedin.com/company/coupang","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Coupang-EI_IE914956.11,18.htm","x_url":"https://x.com/Coupang","instagram_url":"https://www.instagram.com/coupang/","youtube_url":"https://www.youtube.com/user/coupang","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/coupang","facebook_url":null,"employee_count_range":"10000+","employee_count":null,"founded_year":2010,"headquarters":{"address":"Tower 730, 570 Songpa-daero, Songpa-gu, Seoul, South Korea","city":"Seoul","country":"KR","lat":37.5666791,"lng":126.9782914},"industry":"ecommerce","company_type":"enterprise","total_funding_usd":3844000000,"locations":["Aichi","Beijing, China","Bengaluru, India","Chiba, Japan","Fukuoka","Hyderabad, India","Kaohsiung, Taiwan","Mountain View, CA","Osaka, Japan","Seattle","Seattle, WA","Seoul","Seoul, South Korea","Shanghai, China","Shenzhen, China","Singapore","Taipei","Taipei, Taiwan","Taoyuan, Taiwan","Tokyo","Tokyo, Japan","Washington, DC","Yanji, China"]}}