{"id":"42u3a5a55i","title":"Customer Success Executive (New Orleans, LA)","posted_at":"2026-03-20T18:39:12.000Z","apply_url":"https://jobs.ashbyhq.com/Hippocratic%20AI/d71427a3-f25b-4eef-9978-cc3c5ed6dc2c/application","locations":["New Orleans, LA"],"employment_type":"full_time","workplace_type":"hybrid","seniority_level":"senior","description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/Hippocratic%20AI/d71427a3-f25b-4eef-9978-cc3c5ed6dc2c","salary":null,"job_summary":"Hippocratic AI is a leading generative AI company focused on building safe, clinical-grade LLMs for the healthcare industry. This Customer Success Executive role serves as a forward-deployed partner responsible for implementing and scaling AI solutions within client health systems in New Orleans.","job_description":{"responsibilities":["Serve as a forward-deployed implementation and customer success lead onsite at client locations.","Own post-sale delivery including workflow discovery, solution configuration, and rollout.","Build and maintain relationships with healthcare staff, operational leaders, and IT teams.","Train nursing teams and healthcare staff on the effective use of Hippocratic AI solutions.","Identify opportunities to improve workflows and patient care outcomes using AI tools.","Manage day-to-day client relationships and address operational concerns.","Collaborate with internal product, sales, and engineering teams to relay client feedback.","Establish and track metrics to measure success and present results to stakeholders.","Travel to healthcare facilities for onsite support and to Palo Alto for strategic sessions.","Collaborate with client leadership to share best practices and present at industry conferences."],"minimum_qualifications":["5+ years of health systems experience in customer success, account management, or project management.","Experience leading complex, onsite implementations in clinical or operational healthcare environments.","Exceptional relationship-building skills across an organization.","Strong understanding of clinical workflows and healthcare regulatory requirements.","Experience working with cross-functional teams in a fast-paced startup environment.","Strong project management skills with the ability to manage multiple workstreams.","Ability to operate autonomously in a client-embedded role."],"preferred_qualifications":["Experience deploying or scaling technology in healthcare settings.","Advanced knowledge of healthcare workflows and compliance standards.","Background in healthcare consulting, transformation initiatives, or system-wide implementations.","Experience presenting outcomes and best practices at conferences or executive forums."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":29.9561422,"location_lng":-90.0733934,"keywords":["cross-functional","generative AI","communication","relationships","stakeholders","Collaborate","experiences","engineering","operations","enterprise","priorities","compliance","regulatory","Microsoft","standards","discovery","workflows","Platform","accuracy","customer","internal","leading","account","Growth","global","Google","teams","email","Sales","SaaS","LLMs","CEO","AI"],"company":{"name":"Hippocratic AI","logo_url":"https://img.logo.dev/hippocraticai.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Hippocratic AI is a leading generative AI company focused on building safe, clinical-grade LLMs for the healthcare industry.","website_url":"https://hippocraticai.com","linkedin_url":null,"glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Hippocratic-AI-EI_IE8895507.11,24.htm","x_url":"https://x.com/hippocraticai","instagram_url":null,"youtube_url":null,"github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/hippocratic-ai","facebook_url":null,"employee_count_range":null,"employee_count":null,"founded_year":null,"headquarters":{"address":"435 Portage Avenue, Palo Alto, CA 94306","city":null,"country":null,"lat":37.421788299999996,"lng":-122.13726770000001},"industry":null,"company_type":null,"total_funding_usd":null,"locations":["Akron, OH","Bellevue, WA","Charlotte, NC","Cincinnati, OH","Cleveland, OH","Columbus, OH","Duarte, CA","Florida, USA","Gurugram","Menlo Park, CA","Minneapolis, MN","Mountain West Region","New Orleans, LA","New York, NY","Ohio, USA","Orlando, FL","Palo Alto, CA","Philadelphia, PA","Seattle, WA","Singapore","Sioux Falls, SD","South East United States","Tampa Bay, FL","York, PA","York, Pennsylvania Area"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://curastem.org/jobs/42u3a5a55i#job","title":"Customer Success Executive (New Orleans, LA)","description":"Hippocratic AI is a leading generative AI company focused on building safe, clinical-grade LLMs for the healthcare industry. 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