{"id":"3585176290","title":"Customer Success Manager","posted_at":"2026-04-30T21:00:48.000Z","apply_url":"https://jobs.ashbyhq.com/deel/845e24f5-a75d-441e-91b8-aae1c03e59ca/application","locations":["Remote"],"employment_type":"full_time","workplace_type":"remote","seniority_level":"entry","description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/deel/845e24f5-a75d-441e-91b8-aae1c03e59ca","salary":null,"job_summary":"Deel is an all-in-one payroll and HR platform designed to support global teams with compliance, benefits, and workforce management. The Customer Success Manager will manage a high volume of SMB accounts while acting as a trusted advisor to drive product adoption and long-term revenue growth.","job_description":{"responsibilities":["Manage a high volume of SMB accounts.","Identify and flag risks to prevent customer churn.","Build client relationships by identifying pain points and providing solutions.","Collect and share product and operational feedback with internal stakeholders.","Provide a high-quality daily experience to customers.","Coordinate with internal teams to ensure timely resolution of customer requests.","Drive adoption of platform features to improve retention."],"minimum_qualifications":["2+ years of professional experience.","Proven history of elite performance.","Experience in advisory roles such as consulting or previous customer success.","Strong analytical foundation with the ability to synthesize data into actionable recommendations.","Ability to remain calm and collected when facing crisis or criticism.","Strong desire to work in the technology space."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":null,"location_lng":null,"keywords":["customer experience","cross-functional","recommendations","infrastructure","relationships","stakeholders","high-quality","pain points","distributed","performance","experiences","competitive","interviews","AI-powered","processing","compliance","internally","externally","inclusive","retention","scalable","Platform","business","customer","internal","revenue","privacy","vision","Growth","global","Google","teams","local","email","Legal","churn","stock","SaaS","data","SQL","AI"],"company":{"name":"Deel","logo_url":"https://img.logo.dev/deel.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Deel is an all-in-one payroll and HR platform that provides compliance, benefits, and workforce management tools for global teams across more than 150 countries.","website_url":"https://deel.com","linkedin_url":"https://www.linkedin.com/company/deel","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Deel-EI_IE3728271.11,15.htm","x_url":"https://x.com/deel","instagram_url":"https://www.instagram.com/getdeel/","youtube_url":"https://www.youtube.com/@getdeel","github_url":"https://github.com/letsdeel","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@letsdeel","crunchbase_url":"https://www.crunchbase.com/organization/deel","facebook_url":"https://www.facebook.com/GetDeel/","employee_count_range":"5001-10000","employee_count":null,"founded_year":2019,"headquarters":{"address":"425 1st St, San Francisco, CA 94105, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"fintech","company_type":"startup","total_funding_usd":982000000,"locations":["Amsterdam","Amsterdam, Netherlands","Anywhere","Armenia","California, USA","Ecuador","Hong Kong, Hong Kong","Malta","Singapore","Tunisia"]}}