{"id":"1446857352","title":"Associate Support Engineer","posted_at":"2026-04-28T23:55:10.000Z","apply_url":"https://jobs.ashbyhq.com/assembledhq/c0470b2f-1a43-473e-a3b1-356396908267/application","locations":["San Francisco, CA"],"employment_type":"full_time","workplace_type":"on_site","seniority_level":"entry","description_language":"en","source_name":"ashby","source_url":"https://jobs.ashbyhq.com/assembledhq/c0470b2f-1a43-473e-a3b1-356396908267","salary":null,"job_summary":"Assembled is a unified platform that orchestrates human agents and AI for customer support operations. The Associate Technical Support Specialist will provide expert technical guidance, troubleshoot complex issues, and collaborate across teams to ensure customer success.","job_description":{"responsibilities":["Manage customer interactions from initial contact through resolution across multiple channels","Provide expert guidance on billing, account management, product education, and technical troubleshooting","Investigate technical issues by diving into logs, querying databases, and debugging API integrations","Write scripts, queries, and lightweight code fixes to unblock customers","Synthesize customer feedback to influence product direction and prioritize feature requests","Build documentation and internal processes to scale support operations","Collaborate with CSMs, Engineering, and other internal teams to drive customer outcomes"],"minimum_qualifications":["Minimum 2+ years in a technical customer-facing role at a SaaS company or startup","Hands-on experience with SQL, APIs, and integrations","Demonstrated ability to learn technical concepts quickly and deliver complex troubleshooting steps","Excellent written and verbal communication skills"],"preferred_qualifications":["Experience with web technologies, SaaS platforms, or cloud-based systems","Experience and interest in leveraging AI products or workforce management software","Strong technical aptitude with a systematic problem-solving approach"]},"visa_sponsorship":null,"experience_years_min":2,"job_address":null,"job_city":"San Francisco","job_state":"CA","job_country":"US","location_lat":37.7652652,"location_lng":-122.4118766,"keywords":["emerging technologies","attention to detail","product direction","customer-centric","recommendations","collaboration","documentation","communication","Collaborate","experiences","engineering","end-to-end","operations","AI-powered","priorities","debugging","databases","inclusive","Platform","business","Flexible","customer","internal","account","analyze","scripts","writing","empathy","develop","vision","Growth","trends","agents","biases","teams","debug","email","Legal","Sales","stock","SaaS","APIs","Zoom","SQL","API","AI"],"company":{"name":"Assembled","logo_url":"https://img.logo.dev/assembled.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Assembled provides a unified platform that integrates AI and human agents to manage customer support operations, including workforce forecasting, scheduling, and automated case resolution.","website_url":"https://assembled.com","linkedin_url":"https://linkedin.com/company/assembledhq","glassdoor_url":null,"x_url":"https://twitter.com/assembledhq","instagram_url":null,"youtube_url":"https://www.youtube.com/@assembledhq","github_url":"https://github.com/assembledhq","huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":"https://www.facebook.com/assembledhq/","employee_count_range":"51-200","employee_count":null,"founded_year":2018,"headquarters":{"address":"730 Florida St. Unit #24, San Francisco, CA 94110, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":70700000,"locations":["London, UK","London, United Kingdom","New York City, NY","New York, NY","San Francisco, CA"]}}