{"id":"1260979094","title":"Tech Customer Support","posted_at":"2026-05-14T18:05:02.000Z","apply_url":"https://tsys.wd1.myworkdayjobs.com/en-US/TSYS/job/LAS-CONDES--CHILE/Tech-Customer-Support_R0069825","locations":["Las Condes, Chile"],"employment_type":"full_time","workplace_type":"on_site","seniority_level":"mid","description_language":"en","source_name":"workday","source_url":"https://tsys.wd1.myworkdayjobs.com/en-US/TSYS/job/LAS-CONDES--CHILE/Tech-Customer-Support_R0069825","salary":null,"job_summary":"Global Payments is a worldwide leader in payment technology and software solutions for millions of businesses and financial institutions. This role involves providing expert technical support, resolving complex client inquiries, and driving root cause analysis for payment products and services.","job_description":{"responsibilities":["Provide accurate and timely technical information, advice, and assistance regarding products and services.","Resolve complex client inquiries and conduct research to solve issues within established Service Level Agreements.","Maintain up-to-date documentation using databases and computerized systems.","Drive root cause analysis and identify necessary technical changes.","Lead client training on specified modules or products.","Develop functional requirements and specifications to support client customization or system changes."],"minimum_qualifications":["Bachelor's degree or equivalent training and experience.","Minimum 6 years of relevant experience in consulting with clients to meet business needs."],"preferred_qualifications":["Proficiency in Microsoft Office, specifically writing macros in Excel.","Minimum 4 years of experience in the credit card industry."]},"visa_sponsorship":null,"experience_years_min":6,"job_address":null,"job_city":"Las Condes","job_state":null,"job_country":"CL","location_lat":-33.4084548,"location_lng":-70.5671489,"keywords":["documentation","communication","stakeholders","databases","Microsoft","ecosystem","business","LinkedIn","internal","research","revenue","account","scripts","writing","vendors","website","develop","global","teams","Excel","data"],"company":{"name":"TSYS / Global Payments","logo_url":"https://img.logo.dev/globalpayments.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Global Payments, which includes the TSYS brand, provides payment technology and software solutions for merchants and financial institutions.","website_url":"https://globalpayments.com","linkedin_url":"https://linkedin.com/company/global-payments","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Global-Payments-EI_IE13140.11,26.htm","x_url":"https://x.com/GlobalPayInc","instagram_url":null,"youtube_url":"https://www.youtube.com/channel/UCg9HiItBheBjWJcOBE8q9HQ","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":"https://www.facebook.com/GlobalPaymentsInc/","employee_count_range":null,"employee_count":null,"founded_year":null,"headquarters":{"address":"3550 Lenox Road, Atlanta, GA 30326","city":null,"country":null,"lat":33.8519577,"lng":-84.367629},"industry":null,"company_type":null,"total_funding_usd":null,"locations":["Albuquerque, NM","Alpharetta, GA","Ann Arbor, MI","Arlington, VA","Athens","Athens, Greece","Atlanta, GA","Austin, TX","BELFAST","Bakersfield, CA","Baltimore, MD","Barneveld","Beaverton, OR","Beijing","Belfast, UK","Belfast, United Kingdom","Bend, OR","Bengaluru, India","Boise, ID","Boston, MA","Bozeman, MT","Bratislava","Brisbane, Australia","Bucharest, Romania","Budapest","Buffalo, NY","CHENGDU","CHENGDU, SICHAUN","COVENTRY","Cedar Rapids, IA","Charlotte, NC","Chattanooga, TN","Chengdu - 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