{"id":"118474a567","title":"Head of Customer Success","posted_at":"2026-03-16T18:15:37.000Z","apply_url":"https://job-boards.greenhouse.io/halcyon/jobs/5825928004","locations":["Remote"],"employment_type":null,"workplace_type":"remote","seniority_level":null,"description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/halcyon/jobs/5825928004","salary":null,"job_summary":"Halcyon is an adaptive security platform provider focused on stopping ransomware through advanced prevention engines and AI models. The Senior Director of Customer Success will lead the global customer organization to drive adoption, retention, and long-term value for mid-market and enterprise clients.","job_description":{"responsibilities":["Lead and scale the global Customer Success organization to drive customer adoption, retention, expansion, and long-term value.","Define and execute Customer Success strategy across the entire customer lifecycle, including onboarding, adoption, value realization, and growth.","Build, mentor, and develop a high-performing team of Customer Success Managers and leaders.","Establish customer success frameworks, engagement models, and best practices.","Own customer health strategy, risk management, and success planning to mitigate churn.","Partner with Sales to support expansion opportunities and ensure successful renewals.","Collaborate with Product and Engineering to represent customer needs."],"minimum_qualifications":["Experience leading Customer Success organizations in high-growth SaaS or cybersecurity environments.","Strong blend of strategic leadership, operational discipline, and customer advocacy."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":null,"location_lng":null,"keywords":["lifecycle management","customer experience","cross-functionally","cross-functional","product roadmap","cybersecurity","communication","relationships","stakeholders","Collaborate","forecasting","distributed","engineering","enterprise","engagement","onboarding","reporting","marketing","retention","strategy","scalable","security","Platform","customer","leading","account","vendors","develop","Mentor","Growth","global","teams","Sales","churn","SaaS","data","AI"],"company":{"name":"Halcyon","logo_url":"https://img.logo.dev/halcyon.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Halcyon provides an adaptive security platform that utilizes proprietary prevention engines and AI models to protect enterprise and mid-market customers from ransomware and advanced cyber threats.","website_url":"https://halcyon.com","linkedin_url":null,"glassdoor_url":null,"x_url":"https://x.com/Halcyon","instagram_url":null,"youtube_url":null,"github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/halcyon-d8cf","facebook_url":null,"employee_count_range":"1","employee_count":null,"founded_year":null,"headquarters":{"address":"6365 Halcyon Way, Alpharetta, GA 30005, USA","city":null,"country":null,"lat":34.110717,"lng":-84.2242954},"industry":"cybersecurity","company_type":"other","total_funding_usd":null,"locations":["Amsterdam, North Holland","Austin, TX","Boston, MA","Calgary, Canada","Chicago, IL","Denver, CO","Dubai","London, UK","Montreal, Canada","Ohio Valley","San Diego, CA","Seattle, WA","St. Louis, MO","Vancouver, British Columbia","Washington, DC"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://curastem.org/jobs/118474a567#job","title":"Head of Customer Success","description":"Halcyon is an adaptive security platform provider focused on stopping ransomware through advanced prevention engines and AI models. The Senior Director of Customer Success will lead the global customer organization to drive adoption, retention, and long-term value for mid-market and enterprise clients.","datePosted":"2026-03-16T18:15:37.000Z","validThrough":"2026-04-15T18:15:37.000Z","url":"https://curastem.org/jobs/118474a567","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Halcyon","sameAs":"https://halcyon.com","logo":"https://img.logo.dev/halcyon.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Halcyon","value":"118474a567"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"USA"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":225000,"maxValue":275000,"unitText":"YEAR"}}}}