{"id":"0759556190","title":"Principal Product Manager - Automation & Integrations","posted_at":"2026-05-13T16:08:02.000Z","apply_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7866119","locations":["Porto, Portugal"],"employment_type":"full_time","workplace_type":"hybrid","seniority_level":"mid","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/talkdesk2/jobs/7866119","salary":null,"job_summary":"Talkdesk is a market-leading, cloud-native Customer Experience Automation solution provider. This Principal Product Manager role will define strategy and lead the development of automation platforms, CRM ecosystems, and integration frameworks.","job_description":{"responsibilities":["Define, realize, and optimize the product roadmap, release planning, and feature delivery.","Co-define the strategy for automation and integrations, focusing on CRM interoperability and automation frameworks.","Identify and validate opportunities related to automation workflows, data synchronization, and extensibility patterns.","Partner with engineering to deliver value and make data-driven decisions.","Define success metrics for product adoption, integration reliability, and platform performance.","Collaborate with GTM, Product Marketing, and Enablement teams for successful product launches.","Act as a subject-matter expert for automation and integration use cases.","Analyze the competitive landscape to inform long-term strategy.","Engage with customers during pre-sales and post-sales implementations."],"minimum_qualifications":["4+ years of Product Management experience in enterprise SaaS, cloud platforms, or integrations-focused products.","Deep product knowledge of automation builders, workflow engines, or low-code platforms.","Hands-on administrator-level knowledge of CRM platforms.","Background in systems integration including REST APIs, event-driven architectures, and authentication models.","Experience working in agile environments with engineering, design, and architecture teams.","Demonstrated ability to drive cross-functional alignment and influence without authority.","Excellent written and verbal communication skills.","Strong analytical skills and comfort defining KPIs.","Bachelor’s degree in computer science, engineering, or related work experience."],"preferred_qualifications":["Experience with CCaaS solutions, customer support workflows, and telephony/contact center integrations."]},"visa_sponsorship":null,"experience_years_min":4,"job_address":null,"job_city":"Porto","job_state":null,"job_country":"PT","location_lat":38.7226455,"location_lng":-9.2468931,"keywords":["customer experience","cross-functionally","cross-functional","product roadmap","authentication","architectures","communication","stakeholders","architecture","Collaborate","data-driven","performance","competitive","engineering","enterprise","AI-powered","Salesforce","automation","post-sales","enablement","multi-year","trade-offs","real-time","inclusive","marketing","standards","ecosystem","workflows","strategy","scalable","security","Platform","business","accuracy","customer","internal","external","leading","analyze","empathy","design","vision","global","agents","teams","Swift","agile","Sales","KPIs","SaaS","data","APIs","REST","GTM","API","CRM","UX","AI","CX"],"company":{"name":"Talkdesk","logo_url":"https://img.logo.dev/talkdesk.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Talkdesk provides AI-powered contact center as a service (CCaaS) solutions designed to automate and improve customer experience interactions.","website_url":"https://www.talkdesk.com/","linkedin_url":"https://www.linkedin.com/company/talkdesk","glassdoor_url":null,"x_url":"https://x.com/Talkdesk","instagram_url":"https://www.instagram.com/talkdesk/","youtube_url":"https://www.youtube.com/channel/UCpREjCfJQVxEqZ3Sr35aLOA","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/talkdesk","facebook_url":null,"employee_count_range":"1001-5000","employee_count":1316,"founded_year":2011,"headquarters":{"address":"120 Hawthorne Ave, Palo Alto, CA 94301, United States","city":"Palo Alto, CA","country":"US","lat":37.4443293,"lng":-122.1598465},"industry":"software","company_type":"startup","total_funding_usd":504770000,"locations":["Atlanta","Austin","Austin, TX","Bellevue, WA","Bengaluru","Bengaluru, India","Berlin, Germany","Bethesda","Boston","Charlotte","Charlotte, NC","Chicago","Cleveland","Coimbra","Denver","Jersey City","Lehi","Lisbon","London","London, United Kingdom","Madrid","Mexico City, Mexico","Miami","Miami, FL","Minneapolis","Montreal, Canada","Munich","Nashville, TN","New Brunswick","New York, NY","Orlando","Philadelphia","Phoenix","Porto","Porto, Portugal","Raleigh","Saint Paul","Salt Lake","Salt Lake City, UT","San Francisco, CA","Seattle","Seattle, WA","Stamford","São Paulo, Brazil","Tampa","Toronto","Virginia Beach"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://curastem.org/jobs/0759556190#job","title":"Principal Product Manager - Automation & Integrations","description":"Talkdesk is a market-leading, cloud-native Customer Experience Automation solution provider. This Principal Product Manager role will define strategy and lead the development of automation platforms, CRM ecosystems, and integration frameworks.","datePosted":"2026-05-13T16:08:02.000Z","validThrough":"2026-06-12T16:08:02.000Z","url":"https://curastem.org/jobs/0759556190","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Talkdesk","sameAs":"https://www.talkdesk.com/","logo":"https://img.logo.dev/talkdesk.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"120 Hawthorne Ave","addressLocality":"Porto","addressRegion":"Portugal","postalCode":"94301","addressCountry":"PT"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Talkdesk","value":"0759556190"}}}