{"id":"0670434294","title":"Workforce Manager","posted_at":"2026-04-21T13:31:01.000Z","apply_url":"https://job-boards.greenhouse.io/apolloio/jobs/5960316004","locations":["Mexico City, Mexico"],"employment_type":"full_time","workplace_type":null,"seniority_level":"manager","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/apolloio/jobs/5960316004","salary":null,"job_summary":"Apollo.io is a leading go-to-market solution for revenue teams, providing verified B2B contact data and engagement tools. The Workforce Manager will lead and optimize support team operational efficiency through forecasting, capacity planning, and real-time management.","job_description":{"responsibilities":["Develop and implement long-term workforce strategies to support business objectives and volume growth.","Lead forecasting and capacity planning efforts across multiple support channels.","Build and refine staffing models balancing service levels, labor costs, and agent utilization.","Manage headcount planning and hiring recommendations in collaboration with Recruiting.","Oversee real-time monitoring and intraday adjustments to ensure SLA compliance.","Lead and coach a team of Real-Time Analysts and Scheduling Analysts.","Monitor and report on key WFM metrics including forecast accuracy, occupancy, and adherence.","Collaborate with Finance, HR, and Customer Support leadership to drive operational improvements."],"minimum_qualifications":["Proven experience in workforce management methodologies.","Strong analytical skills with the ability to interpret trends and drive process improvements.","Experience managing real-time operations and scheduling teams.","Proficiency in workforce management tools and data analysis."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":"Mexico City","job_state":null,"job_country":"MX","location_lat":19.4398294,"location_lng":-99.1401295,"keywords":["business objectives","customer experience","recommendations","business goals","collaboration","communication","go-to-market","stakeholder","Collaborate","data-driven","forecasting","performance","operations","dashboards","monitoring","automation","engagement","priorities","compliance","analytics","reporting","real-time","marketing","Platform","business","accuracy","outreach","customer","leading","revenue","analyze","HubSpot","develop","Growth","trends","teams","email","phone","Sales","SaaS","data","B2B","AI"],"company":{"name":"Apollo.io","logo_url":"https://img.logo.dev/apollo.io?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Apollo.io is a go-to-market platform that provides sales and marketing teams with access to a database of B2B contacts and companies, along with tools to automate outreach and manage customer engagement.","website_url":"https://www.apollo.io/","linkedin_url":"https://www.linkedin.com/company/apolloio","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Apollo-io-EI_IE1468521.11,22.htm","x_url":"https://x.com/useapolloio","instagram_url":"https://www.instagram.com/useapollo.io","youtube_url":"https://www.youtube.com/@apollo","github_url":null,"huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@useapollo.io","crunchbase_url":null,"facebook_url":"https://www.facebook.com/MeetApollo","employee_count_range":"1001-5000","employee_count":1600,"founded_year":2015,"headquarters":{"address":"1 Letterman Drive, Building C, Suite C3-700, San Francisco, CA 94129, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"software","company_type":"startup","total_funding_usd":251200000,"locations":["Hybrid, Austin","Hybrid, London","Hybrid, Manila","Hybrid, Mexico City","Hybrid, Salt Lake City","Mexico City, Mexico","Office","Office, Mexico City","Office, Philippines"]}}