{"id":"0251385654","title":"CX Research Manager (CX Research & Insights)","posted_at":"2026-02-03T09:42:56.000Z","apply_url":"https://job-boards.greenhouse.io/coupang/jobs/7134957","locations":["Seoul, South Korea"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://www.coupang.jobs/en/jobs/?gh_jid=7134957","salary":null,"job_summary":"Coupang is a rapidly growing e-commerce company that aims to revolutionize the shopping and daily life experience for customers. This role involves leading and managing a customer research team to provide insights that drive business, service, and product strategy for Coupang's global business and Coupang Eats.","job_description":{"responsibilities":["Lead and guide the planning, design, execution, and analysis of research for business success.","Plan, build, and operate a system to measure and monitor business performance from a customer perspective.","Identify and respond quickly to necessary customer research across various business environments.","Establish the vision and strategic direction for the research team supporting global and Eats businesses.","Manage and improve the research team's capabilities and performance quality."],"minimum_qualifications":["10+ years of total professional experience.","3+ years of team management experience.","Experience in qualitative and quantitative customer/user analysis to propose strategies or improvements (e.g., Market Research, CX/UX Research, consumer analysis, Usability Testing, strategic analysis).","Ability to deep dive into problems to identify issues and logically derive insights from various data."],"preferred_qualifications":[]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":37.5666791,"location_lng":126.9782914,"keywords":["quantitative","UX research","qualitative","performance","business","consumer","customer","research","testing","privacy","design","vision","global","data","CSS","UX","CX"],"company":{"name":"Coupang","logo_url":"https://img.logo.dev/coupang.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Coupang is a Fortune 150 technology company that operates the Rocket Now food delivery service in Japan.","website_url":"https://coupang.com","linkedin_url":"https://www.linkedin.com/company/coupang","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Coupang-EI_IE914956.11,18.htm","x_url":"https://x.com/Coupang","instagram_url":"https://www.instagram.com/coupang/","youtube_url":"https://www.youtube.com/user/coupang","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/coupang","facebook_url":null,"employee_count_range":"10000+","employee_count":null,"founded_year":2010,"headquarters":{"address":"Tower 730, 570 Songpa-daero, Songpa-gu, Seoul, South Korea","city":"Seoul","country":"KR","lat":37.5666791,"lng":126.9782914},"industry":"ecommerce","company_type":"enterprise","total_funding_usd":3844000000,"locations":["Aichi","Beijing, China","Bengaluru, India","Chiba, Japan","Fukuoka","Hyderabad, India","Kaohsiung, Taiwan","Mountain View, CA","Osaka, Japan","Seattle","Seattle, WA","Seoul","Seoul, South Korea","Shanghai, China","Shenzhen, China","Singapore","Taichung","Taipei","Taipei, Taiwan","Taoyuan, Taiwan","Tokyo","Tokyo, Japan","Washington, DC","Yanji, China"]}}