{"id":"0198912779","title":"Operations Manager, Hardware Operations","posted_at":"2026-03-24T21:27:55.000Z","apply_url":"https://job-boards.greenhouse.io/instacart/jobs/7701758","locations":["Remote"],"employment_type":null,"workplace_type":"remote","seniority_level":null,"description_language":"en","source_name":"greenhouse","source_url":"https://instacart.careers/job/?gh_jid=7701758","salary":null,"job_summary":"Instacart is a grocery technology company that provides an online platform for grocery delivery and retail automation solutions. This Operations Manager role involves overseeing end-to-end hardware field operations for Caper smart carts, including deployments, maintenance, and process optimization to ensure fleet performance and scalability.","job_description":{"responsibilities":["Own end-to-end field operations planning, scheduling, and logistics for deployments, retrofits, and maintenance.","Manage day-to-day field operations execution, including triage, dispatch, and routing to maximize fleet uptime.","Partner with Program Managers and the Quality team to address field insights, failure patterns, and product quality issues.","Lead continuous improvement by analyzing performance and implementing policies to improve throughput and consistency.","Manage operational tooling readiness and adoption across ERP/CMMS platforms.","Establish operational rigor through documentation, SOPs, and playbooks.","Lead operational analytics and KPI management to drive corrective actions.","Track and manage operational costs to drive efficiency.","Own resource allocation, capacity planning, and schedule optimization.","Ensure compliance and safety adherence across all field operations."],"minimum_qualifications":["Bachelor’s degree or equivalent work experience.","5+ years of experience in operations, field service operations, supply chain, manufacturing operations, or a similar leadership role.","Demonstrated ability to lead operational execution across multiple workstreams.","Strong analytical skills with the ability to interpret data and track KPIs.","Strong written and verbal communication skills.","Experience working cross-functionally to manage dependencies.","Proficiency in tools such as Google Sheets/Excel and ticketing/operations platforms like Jira, Freshdesk, or ServiceNow.","Willingness to travel as needed.","Authorization to work in the US."],"preferred_qualifications":["Master’s degree and/or relevant industry experience in Operations.","MBA and/or Lean Six Sigma certification.","Experience building processes for 0 to 1 initiatives and scaling operations from 1 to N.","Experience developing operational playbooks, SOPs, training materials, and repeatable field execution models."]},"visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":33.6789191,"location_lng":-117.9065767,"keywords":["cross-functionally","cross-functional","computer vision","infrastructure","deep learning","documentation","communication","data quality","Supply Chain","high-quality","stakeholder","performance","competitive","end-to-end","operations","AI-powered","automation","priorities","compliance","analytics","efficient","workflows","scalable","hardware","Platform","business","Flexible","customer","labeling","routing","vision","0 to 1","trends","Google","teams","Excel","speed","KPIs","data","Jira","AI"],"company":{"name":"Instacart","logo_url":"https://img.logo.dev/instacart.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Instacart is a grocery delivery service that connects customers with personal shoppers to provide access to groceries and household goods.","website_url":"https://instacart.com","linkedin_url":"https://www.linkedin.com/company/instacart","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Instacart-EI_IE714486.11,20.htm","x_url":"https://x.com/Instacart","instagram_url":"https://www.instagram.com/instacart","youtube_url":"https://www.youtube.com/channel/UCKr8ypeSgfQhpoTrZqwS3YQ","github_url":"https://github.com/instacart","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@instacart","crunchbase_url":"https://www.crunchbase.com/organization/instacart","facebook_url":"https://www.facebook.com/Instacart/","employee_count_range":"10000+","employee_count":null,"founded_year":2012,"headquarters":{"address":"50 Beale St #600, San Francisco, CA 94105, United States","city":"San Francisco, CA","country":"US","lat":37.7879363,"lng":-122.4075201},"industry":"ecommerce","company_type":"enterprise","total_funding_usd":null,"locations":["Alberta, Canada","Allentown, PA","Bel Air, MD","British Columbia, Canada","Connecticut, USA","Kansas City, MO","Maryland, USA","North Stanhope, NJ","Nova Scotia, Canada","Ontario, Canada","Philadelphia, PA","Pittsburgh, PA","Primary) Allentown, PA","Roxbury Township, NJ","San Francisco, CA","Sedona, AZ","Selinsgrove, PA","Utah, USA"]}}